LECOM Behavioral Health: Patient Dissatisfaction and Service Issues
Unlock Insights: LECOM Behavioral Health Customer Feedback Report

LECOM Behavioral Health: Patient Dissatisfaction and Service Issues

4740 Peach St, Erie, PA 16509, United States

LECOM Behavioral Health has received a multitude of negative reviews, mainly highlighting difficulties in scheduling, unresponsiveness to phone calls and messages, medication refill delays, and patient dissatisfaction with the quality of care received.

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  • Healthcare Administrators
  • Patient Experience Managers
  • Healthcare Quality Improvement Specialists
  • Mental Health Professionals
  • Healthcare Consultants

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Featured Content

  • Allison is a great doctor, but the scheduling staff needs to be polished. Refill runs out call, no call back to say refill was called in. Then I need to have an appointment to get anymore refills, make an appointment wait call 3 days before appointment to check the time no call!!

    Sentiment
    • Negative
    Content
    • Prescription Refills
  • Juanita and Dr. Malik are amazing! I have never felt so comfortable and happy when I come into LECOM! Best in the business!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • My doctor has been changed a lot throughout the year's I have been going here. They have lost my record's. Now I have too get tested again for being ADHD, also I have had many problem's getting my meds that have been prescribed.

    Sentiment
    • Negative
    Content
    • ADHD Testing
  • This place is really great, I’m not sure what’s with the bad reviews but maybe it depends on the person you get, the doctor I have is very kind and he asks me questions to make sure my medication is working for me and to see if I need anything changed, great people and great place.

    Sentiment
    • Positive
    Content
    • Quality of Care
  • I like the med assistant Michelle and Dr.Madura they make me comfortable and relaxed when I have a appointment

    Sentiment
    • Positive
    Content
    • Staff Friendliness
  • Melanie, The children's NP is amazing she knowledgeable an explains things in a way both myself and my child understand and has been helpful with insurance issues as well

    Sentiment
    • Positive
    Content
    • Quality of Care
  • See All Reviews

Sentiment Analysis

-34 Net Promoter
Score

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