LECOM Behavioral Health: Patient Dissatisfaction and Service Issues
Unlock Insights: LECOM Behavioral Health Customer Feedback Report

LECOM Behavioral Health: Patient Dissatisfaction and Service Issues

4740 Peach St, Erie, PA 16509, United States

LECOM Behavioral Health has received a multitude of negative reviews, mainly highlighting difficulties in scheduling, unresponsiveness to phone calls and messages, medication refill delays, and patient dissatisfaction with the quality of care received.

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  • Healthcare Administrators
  • Patient Experience Managers
  • Healthcare Quality Improvement Specialists
  • Mental Health Professionals
  • Healthcare Consultants

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Allison is a great doctor, but the scheduling staff needs to be polished. Refill runs out call, no call back to say refill was called in. Then I need to have an appointment to get anymore refills, make an appointment wait call 3 days before appointment to check the time no call!!

    Sentiment
    • Negative
    Content
    • Prescription Refills

  • Juanita and Dr. Malik are amazing! I have never felt so comfortable and happy when I come into LECOM! Best in the business!

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • My doctor has been changed a lot throughout the year's I have been going here. They have lost my record's. Now I have too get tested again for being ADHD, also I have had many problem's getting my meds that have been prescribed.

    Sentiment
    • Negative
    Content
    • ADHD Testing

  • This place is really great, I’m not sure what’s with the bad reviews but maybe it depends on the person you get, the doctor I have is very kind and he asks me questions to make sure my medication is working for me and to see if I need anything changed, great people and great place.

    Sentiment
    • Positive
    Content
    • Quality of Care

  • I like the med assistant Michelle and Dr.Madura they make me comfortable and relaxed when I have a appointment

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Melanie, The children's NP is amazing she knowledgeable an explains things in a way both myself and my child understand and has been helpful with insurance issues as well

    Sentiment
    • Positive
    Content
    • Quality of Care
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Sentiment Analysis (of 30 reviews)
-34 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for LECOM Institute for Behavioral Health - Peach Street based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Patient Experience Managers, Healthcare Quality Improvement Specialists, Mental Health Professionals, Healthcare Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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