Lalamove Review: Affordable but with Room for Improvement
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Lalamove Review: Affordable but with Room for Improvement

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Lalamove is a convenient and affordable platform, but there are some drawbacks such as drivers taking multiple orders simultaneously and a problematic live chat support. The service can be slow, and customer complaints take a long time to resolve. There have been instances of drivers not delivering on time and double booking. Overall, the app needs improvement in terms of reliability and customer service.

Source: Google Play Reviews of Lalamove - Deliver Faster - Google Play

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Customer Feedback Analysis of Lalamove - Deliver Faster - Google Play

Explore our Lalamove Review Report for insights on service quality, driver behavior, app issues & more. Enhance your business strategy.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • 服务态度很差，司机不守时，迟大到，app不显示司机位置，很卡

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Dec 03, 2023

  • the agent is so slow to connect always wasting my time.my experience on the agent is so bad always took alot of time i wish you shoukd improve on this it is alot wasting of time

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Dec 03, 2023

  • 越来越差！等待司机半小时都还没到😡第一次说来着,第二次再联系他就不接了😡也不回信息. 以前还可以,现在直接不能用😡😡😡

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Nov 30, 2023

  • Yang terhormat kepala pimpinan lala move dan rekan kerja sekalian, Hari ini, saya pertama kalinya menggunakan aplikasi lala move, saya mempercayakan barang saya untuk dikirim menggunakan lalamove, namun alhasil barang kami yakni 2 unit printer dari pukul 16.00 hingga saat ini belum ada kabar. Saya sangat kecewa dengan lala move, saya lihat lala move sudah beroperasi di banyak negara , harapannya barang kami bisa segera dikembalikan Tidak ada penjelasan dari lala move sampai detik ini🙏🏻

    Sentiment
    • Negative
    Content
    • Late Delivery
    Nov 24, 2023

  • 垃圾app，地址是从其他app copy过来的不可能出问题。结果定位错误，我在巴生司机在bangi。要cancel还要联系客服然后和我说客服不在 ？？要规定时间？什么垃圾

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Nov 16, 2023

  • 2000kg叫L300来了辆丰田海狮 3000kg小货车来了辆L300 有的甚至还接了其他人的单搞的我们货装不下还不能取消 定单上一千三到货看到中国人还敢开口两千五 投诉流程超级多特别恶心 🤮🤮🤮

    Sentiment
    • Negative
    Content
    • Cancellation Problems
    Nov 09, 2023
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Sentiment Analysis (limited preview)
-26 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lalamove - Deliver Faster - Google Play 上的应用 based on online reviews collected from Google Play. The analysis helps Logistics Managers, Customer Service Executives, App Developers, Business Strategists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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