Challenges in User Experience for Koton App
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Challenges in User Experience for Koton App

Customers of 'Koton: Giyim Alışveriş Sitesi' express frustration over slow app performance, delivery delays, and unresponsive customer service. Despite some positive feedback on product quality, the overall experience is marred by technical issues, long shipping times, and lack of inventory updates. Users highlight the need for faster app responsiveness, improved order tracking, and better communication regarding order status. Concerns about payment processing, stock availability notifications, and product browsing functionality are prevalent. The company's unresponsive handling of customer feedback and lack of prompt resolutions to issues contribute to a negative user experience.

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Custom Date - May 29, 2024
Featured Content
  • Yasama saygı

    Yaşama saygı hayvan gibi giyinmek değildir

    Sentiment
    • Negative
    Content
    • None
    Mar 25, 2024
  • Ürün arama

    Görüp görebileceğiniz en kötü uygulama bir ürünü koduyla barkoduyla vs herhangi bir özelliğiyle bulma ihtimaliniz %0

    Sentiment
    • Negative
    Content
    • Product Display Issues
    Mar 10, 2024
  • !!

    Ürün geç ve defolu geldi kotona yakışmayan bir olay..

    Sentiment
    • Negative
    Content
    • Shipping Delays
    Feb 08, 2024
  • 👎🏼👎🏼

    Yine 10 gündür ürün kargolayamayan bir Türk firması rezilliği daha👎🏼👎🏼

    Sentiment
    • Negative
    Content
    • Shipping Delays
    Nov 29, 2023
  • .

    Aşırı bildirim gönderiyorsunuz 1 puan verdim bundan mütevellit

    Sentiment
    • Negative
    Content
    • Customer Service Concerns
    Nov 28, 2023
  • ekran beyaz oluyor

    uygulamayı indirdim üye olmak istedim gerekli bilgilerimi de girdim fakat ekran birden beyaz olup donuyor

    Sentiment
    • Negative
    Content
    • User Interface Difficulties
    Nov 26, 2023
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Koton:Giyim Alışveriş Sitesi based on online reviews collected from App Store. The analysis helps Retail Managers, Customer Experience Analysts, E-commerce Specialists, App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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