Kimpton Gray Hotel in Chicago: Central Location, Exceptional Service, and Unique Architecture
Unlock Insights: Kimpton Gray Hotel Customer Feedback Report
๎122 W Monroe St, Chicago, IL 60603, United States
The Kimpton Gray Hotel in Chicago receives high praise for its convenient location, spacious and clean rooms, excellent customer service, and unique building architecture. Guests particularly appreciate the friendly staff, centrallocation, and various onsite dining options. Positive mentions of room amenities, such as soaking tubs and comfortable beds, contribute to the overall positive experience. However, a few guests highlighted slow service at the restaurant and a noisy elevator in this historic building. Overall, the Kimpton Gray Hotel stands out for its welcoming atmosphere, accommodating staff, and convenient access to nearby attractions.
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Rooms: Great size roomsFood & drinks: Great bar areaExcellent staffNoteworthy details: Doormen were awesome
Sentiment
Positive
Content
Room Quality and Cleanliness
Five stars all the way around! The architecture of the building is stunning! The rooms are clean modern, and aesthetically appealing. I got a great night's sleep both nights, and the hotel is within walking distance of lots of great places to eat shop or sightsee. However I have to admit that the best part of the stay was the staff. Everyone was so helpful I am a country boy and I know absolutely nothing about the city, the front desk people the security team and every other person of staff tha...
Sentiment
Positive
Content
Friendly Staff and Excellent Customer Service
Spent a week at the KG in early Feb. The location is really central and close to the Blue Line if you're coming from O'Hare. Staff are welcoming and really helpful. The rooms are very spacious, clean and quiet. Chicago can be a 'noisy' city so a respite from the sirens is a nice change in a downtown hotel.The standout for me though was the post stay service. I left my earbuds in the room and when I went back to the hotel to check lost property 4 or 5 days later not only did they out of their wa...
Sentiment
Positive
Content
Room Quality and Cleanliness
My best friend and I decided come here for our annual girls getaway. We were in Chicago for the Madonna concert. We had a fabulous time. We were greeted warmly by all staff and when requests were made they were promptly taken care. The on site restaurants of Bolera and Fillmore were great. Again food was beautiful prepared and tasted delicious! We were graciously upgraded to a corner room which was nice and open. As a boutique hotel, it had a character that was charming and old Chicago style.Wo...
Sentiment
Positive
Content
Unique Decor and Charm
Very poor experience. I stayed with them as part of a business trip on 9th Jan and had a booking prepaid from work. The arrival was at 10pm where there was a receptionist who could not find the prepaid booking and insisted on having me pay for it again. Which I did. I then checked with the work travel desk and provided proof for the prepayment which the receptionist then realised was a mistake. So far so good. He acknowledged it but could not reverse it since he did not have authorisation (appa...
Sentiment
Negative
Content
Issues with Check-in Process
Great place ๐Rooms: Nice and Romantic placeNearby activities: Great green tea shopsFood & drinks: Great food nearby
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