Mixed Reviews for Embassy Suites Chicago Magnificent Mile
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Mixed Reviews for Embassy Suites Chicago Magnificent Mile

511 N Columbus Dr, Chicago, IL 60611, United States

Embassy Suites by Hilton Chicago Downtown Magnificent Mile receives mixed reviews from guests. While some appreciate the location, breakfast, and service, others complain about noise, long wait times, cleanliness issues, and lack of proper maintenance in rooms and facilities.

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Featured Content
  • A very nice place, great location, excellent breakfast, comfortable beds and friendly staff, will stay in the same place next time I visit ChicagoWalkability: In the middle of downtown Chicago, near everything

    Sentiment
    • Positive
    Content
    • Location and Views
  • Busy, busy, busy, what chaos and noise.Rooms are a bit dusty and very noisy.Checking in also took a very long time.Otherwise an impressive building.

    Sentiment
    • None
    Content
    • Noise Levels and Crowdedness
  • Rick from HGV was great!! We got a great deal for a future vacation! Will definitely be looking into this for all future travels plus additional Hilton Honors points!

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • The bathroom could've been cleaned a little better, but overall, stay was nice.

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Maintenance
  • Everyone is ready to help and friendly, the place is clean and the food for breakfast and snacks is great.Rooms: 3 sinks! We got a room with a front room and a bedroom and had a sink in each section including the bathroom.Food & drinks: Great bartender! Get donny if you can, hes fast funny and a wicked good bartender.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
  • Muy bien ubicado, el desayuno americano muy completo y rico. Mi habitaci贸n ten铆a olor a cigarro en los muebles, por lo dem谩s todo bien

    Sentiment
    • Positive
    Content
    • Location and Views
  • See All Reviews
Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Embassy Suites by Hilton Chicago Downtown Magnificent Mile based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Executives, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

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