Customer Dissatisfaction with Jyske Bank and Handelsbanken
Unlock Insights: Jyske Bank & Handelsbanken Feedback Report
Negative reviews of Jyske Bank and Handelsbanken highlight issues with customer service, high fees, and technical problems with netbank. Customers express frustration with the lack of professionalism and poor treatment, leading to a desire to switch banks. Specific complaints include difficulties in opening accounts, discriminatory practices, and unhelpful rådgivning. The banks also faced criticism for merger-related changes and limited ATM availability.
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Den bedste bank jeg har haft.Fra de lånte mig penge til mit rækkehus til jeg har flyttet al min pension derover, og er blevet private banking kunde.Hele vejen igennem profesionelle.
Sentiment
Positive
Content
Customer Service
Dec 22, 2023
Jysk bank
I received calls from three individuals, each one more challenging to communicate with than the last. The third person spoke to me as if I were a criminal, posing frustratingly unintelligent questions. To add to the frustration, he mentioned that if we opt not to open a business account, they would reject us as private customers. This experience has left me with the impression that your bank is among the least favourable in Denmark.
Sentiment
Negative
Content
Customer Service
Dec 08, 2023
For høje gebyrer og dårlig budgetdel
Til trods for flinke og hjælpsomme rådgivere, er prisen for at have konti og kort er alt for høj, og budgettet er alt for besværligt. Handelsbanken var 110 gange bedre. Vi er derfor flyttet til Arbejdernes Landsbank som har samme budgetfunktion som Handelsbanken OG ingen gebyrer for almindelige konti og kort
Sentiment
Negative
Content
Fees and Charges
Dec 07, 2023
MØG BANK --------
MØG BANK --------Elendig netbank - meget dårligere end den JEG kom fra i HandelsbankenJeg var glade kunder i Handelsbanken, som desværre blev solgt til Jyske Bank. Total elendig netbank i Jyske Bank - lang lukketid om natten begrundet med opdateringer. Kan ikke betale regninger om aftenen. Søndag kunne man ikke se saldo på net bank - den var lukket
Sentiment
Negative
Content
Netbank Issues
Dec 06, 2023
Ros og ris
Er ny kunde i banken og deres måde at håndtere en oplevelse på med et stjålet kort var fantastisk via deres 27/7 service. Meget professionel og personlig guidelines. Dog er det utrolig svært at finde rundt i deres app for at få “mobilbank appen til at fungere” der er ikke sønderligt hjælp at hente her.
Sentiment
Positive
Content
Netbank Issues
Dec 04, 2023
very good service
Thanks Mattias for very a very good service at gamlekongevej branch
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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