Customer Dissatisfaction with Jyske Bank and Handelsbanken
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Customer Dissatisfaction with Jyske Bank and Handelsbanken

Unlock Insights: Jyske Bank & Handelsbanken Feedback Report

Negative reviews of Jyske Bank and Handelsbanken highlight issues with customer service, high fees, and technical problems with netbank. Customers express frustration with the lack of professionalism and poor treatment, leading to a desire to switch banks. Specific complaints include difficulties in opening accounts, discriminatory practices, and unhelpful rådgivning. The banks also faced criticism for merger-related changes and limited ATM availability.

Source: Trustpilot Reviews of Jyske Bank 

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Customer Feedback Analysis of Jyske Bank 

Explore in-depth analysis on Jyske Bank & Handelsbanken customer feedback. Discover insights on service, fees, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Den bedste bank jeg har haft.

    Den bedste bank jeg har haft.Fra de lånte mig penge til mit rækkehus til jeg har flyttet al min pension derover, og er blevet private banking kunde.Hele vejen igennem profesionelle.

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 22, 2023
  • Jysk bank

    I received calls from three individuals, each one more challenging to communicate with than the last. The third person spoke to me as if I were a criminal, posing frustratingly unintelligent questions. To add to the frustration, he mentioned that if we opt not to open a business account, they would reject us as private customers. This experience has left me with the impression that your bank is among the least favourable in Denmark.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 08, 2023
  • For høje gebyrer og dårlig budgetdel

    Til trods for flinke og hjælpsomme rådgivere, er prisen for at have konti og kort er alt for høj, og budgettet er alt for besværligt. Handelsbanken var 110 gange bedre. Vi er derfor flyttet til Arbejdernes Landsbank som har samme budgetfunktion som Handelsbanken OG ingen gebyrer for almindelige konti og kort

    Sentiment
    • Negative
    Content
    • Fees and Charges
    Dec 07, 2023
  • MØG BANK --------

    MØG BANK --------Elendig netbank - meget dårligere end den JEG kom fra i HandelsbankenJeg var glade kunder i Handelsbanken, som desværre blev solgt til Jyske Bank. Total elendig netbank i Jyske Bank - lang lukketid om natten begrundet med opdateringer. Kan ikke betale regninger om aftenen. Søndag kunne man ikke se saldo på net bank - den var lukket

    Sentiment
    • Negative
    Content
    • Netbank Issues
    Dec 06, 2023
  • Ros og ris

    Er ny kunde i banken og deres måde at håndtere en oplevelse på med et stjålet kort var fantastisk via deres 27/7 service. Meget professionel og personlig guidelines. Dog er det utrolig svært at finde rundt i deres app for at få “mobilbank appen til at fungere” der er ikke sønderligt hjælp at hente her.

    Sentiment
    • Positive
    Content
    • Netbank Issues
    Dec 04, 2023
  • very good service

    Thanks Mattias for very a very good service at gamlekongevej branch

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 01, 2023
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Jyske Bank  based on online reviews collected from Trustpilot. The analysis helps Bank Managers, Customer Experience Analysts, Financial Consultants, Market Researchers, Risk Management Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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