Overview of User Feedback on JioMart Online Shopping App
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Overview of User Feedback on JioMart Online Shopping App

The JioMart Online Shopping App has received predominantly negative feedback from users, with many highlighting issues such as order cancellations, poor product quality, and unreliable customer service. Customers report frustrations with cancelled orders, receiving incorrect or expired items, and a lack of effective support from the app's customer service. Users also mentioned persistent app bugs, including payment issues and difficulty navigating the interface. Despite some positive experiences, the overwhelming sentiment underscores a need for significant improvements in both service reliability and user experience. The app's current performance has led many to recommend alternative platforms like Amazon and Flipkart.

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  • Product Managers
  • Customer Service Leaders
  • Market Analysts
  • UX/UI Designers

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Custom Date - Nov 14, 2024
Featured Content
  • Very bad operation

    They not able to deliver the order from a week and now it's show has return status. No delivery is done

    Sentiment
    • Negative
    Content
    • Poor Delivery Service
    Oct 25, 2024
  • Service is worsening day by day

    They don’t even show estimated delivery date nowadays, and take about a week to deliver groceries. Earlier they did next day deliveries.

    Sentiment
    • Negative
    Content
    • Poor Delivery Service
    Oct 24, 2024
  • Not usable now

    App is not at all usable from today, it’s not showing any of the menu items, some times it’s asking for OTP but it even that’s nor responding.

    Sentiment
    • Negative
    Content
    • User Experience Problems
    Oct 14, 2024
  • Quick Commerce of Tier 2 India

    Travelled to my Home town from Bangalore, JIO is the only platform available delivering in 4-5 hours, can give better delivery times, but the range is great

    Sentiment
    • Positive
    Content
    • Product Availability
    Oct 13, 2024
  • Refund

    Fraud JioMart send me wrong pardouct when I returned the pardouct they r can’t send my refund

    Sentiment
    • Negative
    Content
    • Refund Delays
    Oct 12, 2024
  • They don’t deliver

    Cancelled my order twice so think before you order from jiomart.

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Oct 11, 2024
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Sentiment Analysis (of 30 reviews)
-74 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for JioMart Online Shopping App based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Service Leaders, Market Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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