Review Summary: Challenges with 'İstanbulkart - Dijital Hesabım' App
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Review Summary: Challenges with 'İstanbulkart - Dijital Hesabım' App

The reviews for 'İstanbulkart - Dijital Hesabım' app highlight various issues, including frequent crashes, difficulties in loading balance, errors in payment processes, and cumbersome registration procedures. Users express frustration with the app's unreliability, particularly in essential functions like QR code generation and NFC payment. Complaints also mention the inconvenience of mandatory inputting of personal data and constant authentication requests. Overall, users emphasize the app's poor performance, causing significant disruptions in their transportation experience.

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  • Transportation Planners

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • Teşekkürler

    Ben rahatlıkla kullanıyorum. Keşke başka illere de gelse

    Sentiment
    • Positive
    Content
    • User Experience
    Apr 22, 2024
  • Çok kötü

    Çok kötü sahipsiz bir uygulama. Sürekli hatalar var çalışmıyor.

    Sentiment
    • Negative
    Content
    • Application Crashes
    Apr 20, 2024
  • NFC kart okuma hatası

    Bakiye yükleme vb işlemlerde NFC ile yapılan uygulama da %35’e kadar gelip hata mesajı veriyor.

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 19, 2024
  • Uygulama düzensiz çalışıyor

    Her gün farklı hatalar var uygulamada artık düzeltme gelsin sabahları işe giderken dert oluyor ufaktan

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 16, 2024
  • Çalışmıyor giriş yapılmıyor

    Bugün en az 4-5 araç kaçırdım. Programa giriş yapılmadı fideceğim heryere geç kaldım ne oldu bu programa

    Sentiment
    • Negative
    Content
    • Technical Support
    Apr 15, 2024
  • Uygulama Çalışmıyor

    Otobüse almıyorlar uygulama çalışmıyor rezillik

    Sentiment
    • Negative
    Content
    • User Experience
    Apr 15, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for İstanbulkart - Dijital Hesabım based on online reviews collected from App Store. The analysis helps Mobile App Developers, User Experience Designers, Product Managers, Customer Service Representatives, Transportation Planners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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