Mixed User Feedback on İşCep App: Convenience vs. Malfunctions
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Mixed User Feedback on İşCep App: Convenience vs. Malfunctions

İşCep, users have mixed feedback, praising the app's convenience and fast transactions but criticizing its occasional malfunctions, especially during peak times. Some users highlight difficulties in using certain features like credit card payments and finding necessary information easily. Despite some negative feedback, others appreciate the app's security measures and efficient customer service. However, a notable concern is the closure of physical branches affecting long-term customers. Overall, the app's usability, speed, and customer service quality are key points of discussion among reviewers.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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  • Zaman Asımı

    Cok kısa surede zaman asımına giriyor.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Mar 29, 2024
  • Puanlama hak.da

    Teşekkürler. Kolay gelsin. Nice güzel hizmetlere. Saygılarımla, Nazlı YAYLA

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 29, 2024
  • Yeni güncelleme

    Cepten onay’a bastığımda uygulamadan atıyor hemen.. Güncelleme hatalı olmuş.

    Sentiment
    • None
    Content
    • Technical Issues
    Mar 28, 2024
  • Kimlik okuma hatalı

    15 pro maxla kimliği okumuyor. Şifremi yenileyemiyorum.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Mar 28, 2024
  • Kredi kartı bakiye

    Kredi kartı harcamasını anında kolay göremedim

    Sentiment
    • Negative
    Content
    • Mobile App Performance
    Mar 27, 2024
  • İş ceple işgili

    İş cep hayatımızı çok kolaylaştırdı.Teşrkkürler bankamız.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Mar 27, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for İşCep based on online reviews collected from App Store. The analysis helps Bank Executives, Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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