iSailor-App-Backlash-Chart-Subscription-Price
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iSailor-App-Backlash-Chart-Subscription-Price

iSailor, a once-praised maritime navigation app, faces backlash for increasing chart subscription prices and lack of updates. Users express disappointment, citing a shift to a subscription model, lack of features, and poor customer service. Many highlight the app's previous strengths but criticize the new business decisions, leading to a loss of customer loyalty. The app's functionality, pricing, and lack of updates emerge as key concerns among longtime users.

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  • Maritime Software Developers
  • Marine Navigation Specialists
  • Product Managers in Maritime Industry
  • Customer Experience Analysts
  • Maritime Business Strategists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Don’t bother

    New owners are rent seeking.
    I had the old app which worked perfectly.
    Haven’t updated to the new subscription based app and now it no longer shows my position on the chart.
    Deleted the app and moved on to a better product.

    Sentiment
    • Negative
    Content
    • Loss of Features
    May 16, 2020
  • Pesimo Servicio

    Navegue Durante aĂąos con ĂŠl isailor gratis, intente mejorar y me suscribĂ­ al AIS PAGANDO esta suscripciĂłn, desde ese momento desapareciĂł de mi iPad el icono del buque y no puedo navegar , he enviado solicitudes para solucionar el problema y nunca me responden, el GPS interno dejĂł de funcionar , definitivamente no puedo hacer nada , pĂŠsimo servicio y me robaron el dinero

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 12, 2020
  • Loyal Customer no more

    Customer for years, good ap good value but no more. Please reconsider....all my map payments gone? Send all my hard earned cash back, total extortion.

    Sentiment
    • Negative
    Content
    • Loss of Features
    Sep 30, 2019
  • Very Disappointing Subscription Model.

    Used to like the App. Not anymore. A lot of legalese to hide the provision of less service. Ratings show more dissatisfaction among remaining users.

    Sentiment
    • Negative
    Content
    • User Interface
    Jul 06, 2019
  • Best nav app out there

    Compared to a standard horizon chartplotter and inavx (which I used to use), iSailor is a dream. My favorite way to navigate by far! I can pan and zoom so quickly I feel that in tight nav situations it's a significant safety feature. Compare this to inavx or the chartplotter where panning and zooming are slow and cumbersome and take your attention away from operating the boat.

    Sentiment
    • Positive
    Content
    • User Interface
    Apr 26, 2019
  • Amazing app

    Used this app as primary navigation on a 1,000 mile sailing delivery through the Caribbean. Amazing accuracy!!!!

    Sentiment
    • Positive
    Content
    • Navigation Accuracy
    Apr 01, 2019
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wärtsilä iSailor based on online reviews collected from App Store. The analysis helps Maritime Software Developers, Marine Navigation Specialists, Product Managers in Maritime Industry, Customer Experience Analysts, Maritime Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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