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Unlock Insights: iSailor App Customer Feedback Report


iSailor, a once-praised maritime navigation app, faces backlash for increasing chart subscription prices and lack of updates. Users express disappointment, citing a shift to a subscription model, lack of features, and poor customer service. Many highlight the app's previous strengths but criticize the new business decisions, leading to a loss of customer loyalty. The app's functionality, pricing, and lack of updates emerge as key concerns among longtime users.

Best for
  • Maritime Software Developers
  • Marine Navigation Specialists
  • Product Managers in Maritime Industry
  • Customer Experience Analysts
  • Maritime Business Strategists

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Custom Date - Apr 12, 2024
Featured Content
  • Don’t bother

    New owners are rent seeking.
    I had the old app which worked perfectly.
    Haven’t updated to the new subscription based app and now it no longer shows my position on the chart.
    Deleted the app and moved on to a better product.

    • Negative
    • Loss of Features
    May 16, 2020
  • Pesimo Servicio

    Navegue Durante años con él isailor gratis, intente mejorar y me suscribí al AIS PAGANDO esta suscripción, desde ese momento desapareció de mi iPad el icono del buque y no puedo navegar , he enviado solicitudes para solucionar el problema y nunca me responden, el GPS interno dejó de funcionar , definitivamente no puedo hacer nada , pésimo servicio y me robaron el dinero

    • Negative
    • Customer Service
    Apr 12, 2020
  • Loyal Customer no more

    Customer for years, good ap good value but no more. Please reconsider....all my map payments gone? Send all my hard earned cash back, total extortion.

    • Negative
    • Loss of Features
    Sep 30, 2019
  • Very Disappointing Subscription Model.

    Used to like the App. Not anymore. A lot of legalese to hide the provision of less service. Ratings show more dissatisfaction among remaining users.

    • Negative
    • User Interface
    Jul 06, 2019
  • Best nav app out there

    Compared to a standard horizon chartplotter and inavx (which I used to use), iSailor is a dream. My favorite way to navigate by far! I can pan and zoom so quickly I feel that in tight nav situations it's a significant safety feature. Compare this to inavx or the chartplotter where panning and zooming are slow and cumbersome and take your attention away from operating the boat.

    • Positive
    • User Interface
    Apr 26, 2019
  • Amazing app

    Used this app as primary navigation on a 1,000 mile sailing delivery through the Caribbean. Amazing accuracy!!!!

    • Positive
    • Navigation Accuracy
    Apr 01, 2019
  • See All Reviews
Sentiment Analysis
-20 Net Promoter
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Wärtsilä iSailor based on online reviews collected from App Store. The analysis helps Maritime Software Developers, Marine Navigation Specialists, Product Managers in Maritime Industry, Customer Experience Analysts, Maritime Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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