User Reviews Highlight Major Issues with Vietnam Airlines App
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    • Mobile App Developer
    • Product Manager
    • UX/UI Designer
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User Reviews Highlight Major Issues with Vietnam Airlines App

Unlock Insights into Vietnam Airlines App Customer Feedback

The reviews for the Vietnam Airlines app indicate a significant level of user dissatisfaction, primarily due to persistent issues with app updates, payment processing failures, and login problems. Users frequently encounter loading errors, particularly during payment stages, which necessitate switching to desktop for transactions. Many reviewers have expressed frustration over the app's requirement for updates without any actual new versions available on the app store. In addition, check-in procedures and account management have been criticized for being cumbersome. Overall, the app experiences hinder the user experience, making it difficult for customers to utilize essential services effectively.

Source: App Store Reviews of Vietnam Airlines

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Customer Feedback Analysis of Vietnam Airlines

In-depth analysis of Vietnam Airlines App reviews revealing major user dissatisfaction areas. Essential for service improvement.

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Custom Date - Jan 26, 2025
Popular Phrases (limited preview)
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  • Bắt update nhiều

    Suốt ngày bắt update dùng vẫn như l

    Sentiment
    • Negative
    Content
    • Update Requirements
    Dec 19, 2024
  • Làm ăn chộp giật

    Mong cho có lễ tết mà tăng giá thôi. Làm ăn bố láo mất dạy

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Dec 19, 2024
  • Quá Tệ hại

    Hãng HK Quốc Gia mà web với app bị lỗi hoài

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Dec 18, 2024
  • Quản lý chuyến bay

    Xem vé mình đã đặt ở đâu ạ????

    Sentiment
    • Negative
    Content
    • Functionality Issues
    Nov 30, 2024
  • Thanh toán

    Đến trang thanh toán là trắng xoá màn hình
    Thử chục lần không được
    App quá tệ

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Nov 23, 2024
  • Lỗi update

    Lỗi update liên tục ko làm check in đc. Bỏ cái vietnam ones lởm đi

    Sentiment
    • Negative
    Content
    • Functionality Issues
    Nov 08, 2024
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Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Vietnam Airlines based on online reviews collected from App Store. The analysis helps Customer Experience Manager, Mobile App Developer, Product Manager, UX/UI Designer, Digital Marketing Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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