User Frustrations with Venmo: Major Issues Affecting Trust and Service
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    • Customer Service Executives
    • Mobile App Developers
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User Frustrations with Venmo: Major Issues Affecting Trust and Service

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The reviews for Venmo reveal significant user dissatisfaction, primarily centered around customer service and technical issues. Many users report difficulties in accessing their funds, with frequent problems such as account freezing, app glitches, and a lack of effective support. The automated customer service options are considered inadequate, leaving users frustrated when trying to resolve issues. Furthermore, some users express concerns about security and trustworthiness, particularly regarding how the app manages account balances and transaction visibility. Users are increasingly turning to competitors due to these ongoing problems and the perception of Venmo as a less reliable option for money transfers.

Source: App Store Reviews of Venmo

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Customer Feedback Analysis of Venmo

Uncover the root issues behind Venmo user dissatisfaction with our comprehensive feedback analysis report.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • unable to download

    unable to download. loading bar keeps spinning and won't download

    Sentiment
    • Negative
    Content
    • App Performance Glitches
    Apr 27, 2025
  • Horrible customer service

    negative 2 stars

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Apr 27, 2025
  • Worst customer service ever

    If you ever have a problem and need to contact someone at Venmo then you will understand this review.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 27, 2025
  • No support

    Chatbot support and phone menu can't resolve simple issues. Took me less time to find an ATM

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 26, 2025
  • Horrible

    Doesn’t let you transfer the money out of your account to cancel it!!

    Sentiment
    • Negative
    Content
    • Transfer Limitations
    Apr 26, 2025
  • Garbage App

    Better off buying a rechargeable gift card and transferring money that way.

    Sentiment
    • Negative
    Content
    • Transfer Limitations
    Apr 26, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Venmo based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, Mobile App Developers, Financial Analysts, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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