Overview of Reviews for Southern Cross Care Central Office & Home Care
Unlock Insights into Southern Cross Care's Customer Feedback
๎25 Conyngham St, Glenside SA 5065, Australia
Southern Cross Care Central Office & Home Care has garnered mixed reviews from clients. Many commend the friendly and professional staff, as well as the high standards of care provided. The organization is praised for its welcoming atmosphere and creative team dedicated to aged care. However, several reviews highlight issues with administration, such as poor communication and missed services, particularly concerning meal provisions and scheduled cleanings. Some users expressed dissatisfaction with the responsiveness of coordinators and overall management, citing frustrating experiences that have left clients without essential services. Despite the challenges mentioned, the facility remains a significant player in aged care in Adelaide, though improvements in administrative efficiency are necessary.
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Southern cross homes have the best age care facilities. The highest standards and the most caring staff.
Sentiment
Positive
Content
Aged Care Facilities
Poor administration. The staff do not ring back and leave you hanging. Not good.
Sentiment
Negative
Content
Administration Issues
Yep you could bank in it, Nothing new with this retirement business super model- steeped with proven historical religious beliefs of old....-profit driven businessmen-women haters-persuasive manipulators-mind control masters-do as I say, not as I do...-care more about reputation than outcomes-and not forgetting , defended at every conversation with a Lawyer hiding behind the door with a microphone..you will find more kindness and compassion in the company of strangers..sadly no surprises with t...
Sentiment
Negative
Content
Administration Issues
My Mum has an aged care package level 4 which is the highest. She was approved for that at the beginning of the year. I was told meals would be organised while I was away for Mum and dad but they left my Mum and Dad without dinners this weekend because they didnt procees the request. I messaged the coordinator the first night (friday) no response. When i called to find out what was going on Saturday morning the coordinator for my Mum was on call that weekend she was phoned twice by her office a...
Sentiment
Negative
Content
Communication Problems
Very professional pleasant atmosphere Very welcoming staff in my opinion the best care company in sa
Sentiment
Positive
Content
Staff Professionalism
They will waste your time, no value of someone's time..worst place ever
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