Overview of Reviews for Southern Cross Care Central Office & Home Care
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  • Who is this report for?
    • Healthcare Administrators
    • Aged Care Facility Managers
    • Customer Service Executives
    • Quality Assurance Specialists
    • Operations Managers
Overview of Reviews for Southern Cross Care Central Office & Home Care

Unlock Insights into Southern Cross Care's Customer Feedback

25 Conyngham St, Glenside SA 5065, Australia

Southern Cross Care Central Office & Home Care has garnered mixed reviews from clients. Many commend the friendly and professional staff, as well as the high standards of care provided. The organization is praised for its welcoming atmosphere and creative team dedicated to aged care. However, several reviews highlight issues with administration, such as poor communication and missed services, particularly concerning meal provisions and scheduled cleanings. Some users expressed dissatisfaction with the responsiveness of coordinators and overall management, citing frustrating experiences that have left clients without essential services. Despite the challenges mentioned, the facility remains a significant player in aged care in Adelaide, though improvements in administrative efficiency are necessary.

Source: Google Business Reviews of Southern Cross Care Central Office &

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Customer Feedback Analysis of Southern Cross Care Central Office &

Insightful analysis of customer feedback for Southern Cross Care. Uncover trends in service quality, staff professionalism, and more.

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  • Southern cross homes have the best age care facilities. The highest standards and the most caring staff.

    Sentiment
    • Positive
    Content
    • Aged Care Facilities

  • Poor administration. The staff do not ring back and leave you hanging. Not good.

    Sentiment
    • Negative
    Content
    • Administration Issues

  • Yep you could bank in it, Nothing new with this retirement business super model- steeped with proven historical religious beliefs of old....-profit driven businessmen-women haters-persuasive manipulators-mind control masters-do as I say, not as I do...-care more about reputation than outcomes-and not forgetting , defended at every conversation with a Lawyer hiding behind the door with a microphone..you will find more kindness and compassion in the company of strangers..sadly no surprises with this group of puppets...

    Sentiment
    • Negative
    Content
    • Administration Issues

  • My Mum has an aged care package level 4 which is the highest. She was approved for that at the beginning of the year. I was told meals would be organised while I was away for Mum and dad but they left my Mum and Dad without dinners this weekend because they didnt procees the request. I messaged the coordinator the first night (friday) no response. When i called to find out what was going on Saturday morning the coordinator for my Mum was on call that weekend she was phoned twice by her office and she didnt answer or call me or my parents back the entire weekend. When meals on wheels called me Monday morning the application had only just been put in monday and was for the wrong dates anyway. I can count on my fingers how many times a cleaner has actually attended despite there being a cleaner scheduled weekly. They constantly do not attend.We had a cleaner attend who did not know how to use a spin mop instead of asking she flooded and damaged the floating floors throughout the entire house. This was almost 4 weeks ago no one has come to look at the floors not even southern cross staff.I have repeatedly asked for invoices to check against services for 6 months and they have not sent them.Mum was approved from a level 2 to a level 4 package it took around 6 weeks and a narky email from me to get them to start talking about adding services but they increased her monthly charges immediately. The level of services still have not been increased.This is just off the top of my head. I have escalated repeatedly to try and work this out unfortunately you get a flurry of help when you do that lasts a week then your back to the drawing board.I do not recommend their home services at all.

    Sentiment
    • Negative
    Content
    • Communication Problems

  • Very professional pleasant atmosphere Very welcoming staff in my opinion the best care company in sa

    Sentiment
    • Positive
    Content
    • Staff Professionalism

  • They will waste your time, no value of someone's time..worst place ever

    Sentiment
    • Negative
    Content
    • Time Management
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34 Net Promoter
Score
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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