Positive Insights on Pennwood Aged Care Services from Recent Reviews
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Positive Insights on Pennwood Aged Care Services from Recent Reviews

Explore Top Customer Insights on Pennwood Aged Care Services

19 Windsor Ave, Pennington SA 5013, Australia

Pennwood Aged Care Services has received overwhelmingly positive feedback from visitors and families of residents, highlighting the facility's friendly and professional staff, clean and modern accommodations, and quality meals. Many reviews praise the compassionate care provided, making it a preferred choice for elderly care. Residents appreciate the tranquil garden setting and various amenities, contributing to a relaxed atmosphere. Ongoing communication during the COVID-19 pandemic has also been commended, reflecting the facility's commitment to resident well-being. Although a few reviewers suggested challenges with wait times, the overall sentiment indicates that Pennwood offers a commendable standard of care that meets the needs of both residents and their families.

Source: Google Business Reviews of Pennwood Aged Care Services

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Customer Feedback Analysis of Pennwood Aged Care Services

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  • Very nice community aged care centre, its mainly for Serbian people but they do take Australians.If you are looking to send a relative here you will need to go on a BIG waiting list.Pennwood is directly across from my house and when my mum got lung cancer I tried for 2 years to get her in Pennwood but alas she passed in hospital, so put ur name down ASAP

    Sentiment
    • Positive
    Content
    • Community Atmosphere

  • I went to visit a friend, and I was pleasantly pleased with the level of care he has been receiving even tho he's a grumpy old b he he

    Sentiment
    • Positive
    Content
    • Quality of Care

  • Visited sister. Staff at reception very helpful and courteous. Facilities and grounds presented very well.

    Sentiment
    • Positive
    Content
    • Staff Professionalism

  • We have a friend staying there, room, staff and ambience was excellent

    Sentiment
    • Positive
    Content
    • Community Atmosphere

  • Very friendly staff, great rooms and environment easy car parking.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness

  • We have a friend in here convalescing..she has said how clean it is and the amenities are Top notch ..good meals..nice gardens.

    Sentiment
    • Positive
    Content
    • Facility Cleanliness
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82 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pennwood Aged Care Services based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Aged Care Facility Managers, Customer Experience Managers, Marketing Professionals in Healthcare, Quality Assurance Officers in Healthcare to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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