Mixed Reviews Highlight Service Discrepancies at ACH Group
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Mixed Reviews Highlight Service Discrepancies at ACH Group

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22 Henley Beach Rd, Mile End SA 5031, Australia

The reviews for ACH Group - Corporate Office reveal a stark contrast in experiences. While some customers praise dedicated staff members like Ray and Ashleigh for their reliable service, many others report significant issues such as poor communication, constant staff changes, and inadequate care for their elderly relatives. Complaints include long wait times on calls, lack of continuity in care, and insufficient management of services. Some users express their frustrations about being charged high fees while receiving subpar service, leading to missed appointments and overall dissatisfaction. A few residents, however, report positive experiences with their living arrangements and maintenance services, highlighting a potential inconsistency in service quality across the organization.

Source: Google Business Reviews of ACH Group - Corporate Office

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Customer Feedback Analysis of ACH Group - Corporate Office

Uncover the truth behind ACH Group's mixed customer feedback. Dive into service discrepancies & management issues.

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  • My motherlived

    Sentiment
    • Negative
    Content
    • Aged Care Support

  • A cold heartless bunch

    Sentiment
    • Negative
    Content
    • Quality Of Care

  • Can never get through on the phone. Its extremely frustrating. How can ACH assist people if a person cant make contact??

    Sentiment
    • Negative
    Content
    • Poor Communication

  • Thanks to the dedicated staff working hard to provide quality care for residents at Milpara

    Sentiment
    • Positive
    Content
    • Quality Of Care

  • All Ach facilities is rubbish.

    Sentiment
    • Negative
    Content
    • Quality Of Care

  • Amazing experience

    Sentiment
    • Positive
    Content
    • Positive Experiences
  • See All Reviews
Sentiment Analysis (limited preview)
-36 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ACH Group - Corporate Office based on online reviews collected from Google Business. The analysis helps Healthcare Administrators, Customer Service Managers, Quality Assurance Specialists, Aged Care Facility Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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