Mixed User Feedback on Simpl: Shop Now. Pay Later App
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  • Who is this report for?
    • Product Managers
    • Customer Service Executives
    • Financial Analysts
    • Marketing Specialists
    • Risk Management Professionals
Mixed User Feedback on Simpl: Shop Now. Pay Later App

Unlock Insights into Simpl's Customer Feedback

The reviews for the 'Simpl: Shop Now. Pay Later' app reveal a mix of positive experiences and significant dissatisfaction. Users appreciate the app's convenience for financial management and transactions, but many report severe issues, including poor customer support, unresponsive complaint handling, and misleading cashback promises. Numerous complaints highlight unexpected fees, blocked accounts, and unresolved hold amounts. Overall, while some users find value in the service, a considerable number express frustration and distrust, suggesting potential risks associated with using the app. The lack of effective customer service responses has led to calls for legal action from several dissatisfied users.

Source: App Store Reviews of Simpl: Shop Now. Pay Later

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Customer Feedback Analysis of Simpl: Shop Now. Pay Later

Explore the intricacies of Simpl's user feedback. Essential insights into customer support, payments, and service reliability.

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Custom Date - Mar 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Did repay the amount before due date

    But account blocked worst app

    Sentiment
    • Negative
    Content
    • Account Management
    Mar 01, 2025
  • Customer care options isn’t available

    Vary bad app

    Sentiment
    • Negative
    Content
    • User Experience
    Feb 28, 2025
  • Billing cycle

    I want to change my billing cycle but Simpl doesn’t have that option

    Sentiment
    • Negative
    Content
    • Billing Issues
    Feb 28, 2025
  • Best app

    It’s very helpful for financial conditions ❤️❤️

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 26, 2025
  • Best app for pay later

    Iam using this app since 3 years till now it helped me a lot in middle of the month any bus ticket booking or movie ticket bookings recharge etc

    Sentiment
    • Positive
    Content
    • User Experience
    Feb 24, 2025
  • Best Credit Repayment Habit Builder

    If you are somebody who struggles with credit repayment, Simpl provides you the solution you need.

    Sentiment
    • Positive
    Content
    • Payment Problems
    Feb 24, 2025
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Simpl: Shop Now. Pay Later based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, Financial Analysts, Marketing Specialists, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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