Mixed Customer Feedback for Sesame Care
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Mixed Customer Feedback for Sesame Care

Mixed reviews for Sesame, with some customers praising prompt care and affordability, while others complain about technical issues, unprofessional providers, and lack of response to inquiries. Complaints include difficulties filling prescriptions, incorrect information provided, and challenging communication channels.

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Custom Date - May 29, 2024
Featured Content
  • Sesame is outstanding for medical care

    Sesame is outstanding for medical care. I have used their service twice and will definitely use it again when the need arises. The medical professionals that I have seen are knowledgeable, thorough, and are tremendously helpful. Sesame is 1st rate care

    Sentiment
    • Positive
    Content
    • Doctor Experience
    Apr 25, 2024
  • I've had a series of excellent…

    I've had a series of excellent experiences with doctors on Sesame Care - I've gotten prompt treatment and followups from doctors who LISTEN and pay attention to me. I'm glad this service is available and affordable.

    Sentiment
    • Positive
    Content
    • Doctor Experience
    Apr 23, 2024
  • Easy to get an appointment!

    Easy to get an appointment!Provider called on time, very thorough and great communication!! Absolutely best experience and great price :)

    Sentiment
    • Positive
    Content
    • Doctor Experience
    Apr 22, 2024
  • Horrible experience

    Horrible experience. Waited 30 mins and doctor never showed. Unable to get in touch with anyone on the phone or via email to refund my payment or credit account. Extremely unprofessional!

    Sentiment
    • Negative
    Content
    • Appointment Scheduling
    Apr 11, 2024
  • No one is responding

    Great experience with Dr. online but meds prescribed require prior authorization. I have messaged, called and sent email with no response when they market their response in 24 hours. I can’t get the meds prescribed at this point because of no response by Sesame.

    Sentiment
    • Negative
    Content
    • Prescription Issues
    Apr 10, 2024
  • I was in trouble with high blood…

    I was in trouble with high blood pressure and was out of medication and couldn’t get a doctor's appointment for a month later. Thank God, I was able to call Sesame, talk with a doctor and get my prescription filled the same day!!!!

    Sentiment
    • Positive
    Content
    • Doctor Experience
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
-18 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Sesame  based on online reviews collected from Trustpilot. The analysis helps Healthcare Consultants, Digital Health Entrepreneurs, Customer Experience Managers, Pharmaceutical Marketers, Telehealth Service Providers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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