Customer Praise for Perfumania's Exceptional Service and Selection
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Customer Praise for Perfumania's Exceptional Service and Selection

Perfumania receives high praise for its friendly and knowledgeable customer service. Customers appreciate the helpful and patient staff, great discounts, and wide selection of scents. Specific mentions of standout employees like Jennifer, Maiah, and Holly indicate a personalized and positive shopping experience. The store's lower prices and pleasant atmosphere also contribute to customer satisfaction.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Holly is a peach

    I came in last weekend, Sunday the 21st. Miss Holly was working, but you certainly wouldn't guess that by her upbeat attitude, contagious smile and perfect customer service. Like legit, she was amazing. I have gotten so used to poor service at stores that she really surprised me. She was patient with me (one of MANY who came in 10 minutes before closing..) she was more than helpful (I know nothing about scents that I like and she was able to recommend one that I ended up loving) she was so silly and just all around fun and full of information. It was such a good visit, which is rare in any store these days.She even picked out a cologne for my husband that smelled AHH MAZING on him.Not to mention I got 3 wonderful scents for like $120.. crazy good deal. We will be back definitely. Thank you for your kindness in today's world. It does not go unnoticed!

    Sentiment
    • Positive
    Content
    • Friendly and Attentive Staff
    Apr 24, 2024
  • I didn't know what I wanted & the sales…

    I didn't know what I wanted & the sales person was patient making great suggestions once I mentioned I couldn't smell she offered coffee beans she even found my rewards u can't beat that!

    Sentiment
    • Positive
    Content
    • Personalized Recommendations
    Apr 24, 2024
  • Just need a better sale deal

    Just need a better sale deal, like purchasing one and get one free, not buy one and half of.

    Sentiment
    • None
    Content
    • Great Deals and Discounts
    Apr 23, 2024
  • I found the right stuff for me and…

    I found the right stuff for me and family...and the prices is super...i recommend..thanks

    Sentiment
    • Positive
    Content
    • Quality Products at Lower Prices
    Apr 23, 2024
  • Helpful and knowledgeable

    The salesperson listen to what scent I was looking for. She was very helpful and gave different choices. Very happy with my purchases.

    Sentiment
    • Positive
    Content
    • Personalized Recommendations
    Apr 23, 2024
  • Great selection..great prices and educated sales people

    My first experience with your store will certainly not be my last. There was a wonderful aroma upon entering..great selection including my fragrance which I purchased. Lower prices than other retail stores and an amazing educated sales person to help with some questions and products. I will definitely be returning.

    Sentiment
    • Positive
    Content
    • Pleasant In-Store Experience
    Apr 20, 2024
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Sentiment Analysis (of 30 reviews)
88 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Perfumania  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Specialists, Marketing Analysts, Product Development Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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