MyNTUC App Usability Challenges and Membership Connectivity Issues
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MyNTUC App Usability Challenges and Membership Connectivity Issues

The MyNTUC app is facing severe usability issues as users encounter problems with membership connectivity, login failures, missing QR codes, and overall instability. Customers express frustration over the app's constant need for re-login, inability to link accounts, and failure to detect memberships. The technical glitches lead to missed link points, delays at payment counters, and dissatisfaction with customer service responses. Users also criticize the app's design, frequent crashes, and inaccessibility of digital Union cards. The app's inefficiencies result in a lack of trust in NTUC's membership records and a negative user experience.

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Custom Date - Apr 22, 2024
Featured Content
  • Stupid app keeps logging out

    How to use this app when it log you out every time. Need to log in every session using password. Stupid.

    Sentiment
    • Negative
    Content
    • Login Problems
    Jan 01, 2024
  • No membership details shown when tap on QR

    UPAGE Icon Not showing. Unable to access digital Union card & have to bring physical card.

    Sentiment
    • Negative
    Content
    • Digital Card Access Problems
    Nov 13, 2023
  • No membership issue

    Keeps telling me I have no membership even though I’ve verified that I am all paid up

    Sentiment
    • Negative
    Content
    • Membership Connection Issues
    Oct 13, 2023
  • Membership QR disappear

    I have a membership which I paid monthly but my QR code has disappeared and keep saying I don’t have a membership. How could this happen?

    Sentiment
    • Negative
    Content
    • QR Code Difficulties
    Sep 28, 2023
  • Unable to connect membership

    Very unstable app. Suddenly unable to connect membership. Even the chat robot also does not work well. Does not solve the problem.

    Sentiment
    • Negative
    Content
    • App Performance and Stability
    Jul 29, 2023
  • Cannot Connect Membership

    Cannot connect membership. Live Agent advised to del/reinstall or login/logout. Nothing works. Waste of time.

    Sentiment
    • Negative
    Content
    • Membership Connection Issues
    Jul 17, 2023
  • See All Reviews
Sentiment Analysis
-100 Net Promoter
Score
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