User Dissatisfaction with the Nissan App
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    • Product Managers
    • UI/UX Designers
    • Automotive Engineers
    • Customer Experience Specialists
    • Marketing Professionals
User Dissatisfaction with the Nissan App

Unlock Insights into MyNISSAN® App User Feedback

Many users are dissatisfied with the Nissan app, citing issues such as unreliable updates, difficulty registering, and inconsistent remote start and lock features. The app is slow, often fails to connect to the car, and lacks reliability. Users also express frustration with the app not working when needed, slow load times, and inaccurate information. Despite the convenience of remote access, users are disappointed with the app's performance and question the value of the paid subscription service.

Source: App Store Reviews of ‎MyNISSAN®

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Customer Feedback Analysis of ‎MyNISSAN®

Explore insights from customer feedback on MyNISSAN® app, covering performance, functionality, and more.

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Custom Date - Mar 04, 2025
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  • Apple Watch not working

    My Apple watch nissan app does not work

    Sentiment
    • Negative
    Content
    • App Performance
    Jan 08, 2024
  • Nissan Connect App

    This app lacks reliability and frequently can’t connect to car. Doesn’t make a difference if on WiFi or cellular, oftentimes fails to connect.

    Sentiment
    • None
    Content
    • Connection Issues
    Jan 04, 2024
  • Unreliable

    Does not update status of vehicle in app. Unreliable, outdated information retained in app and does not update when using the app.

    Sentiment
    • Negative
    Content
    • Inaccurate Information
    Jan 02, 2024
  • Unreliable

    It’s slow, never accurate, not working more then usually, you can’t trust nothing you are reading on it. Trust the car and not this app, it will tell you it’s charging when it’s not and not charging when it is, the range it tells you can drive is almost never correct. It’s a free trial that I can’t depend on.

    Sentiment
    • Negative
    Content
    • Inaccurate Information
    Dec 30, 2023
  • Remote controls inconsistent

    The remote start and lock features via phone app do not work consistently which is disappointing in cold weather climate.

    Sentiment
    • None
    Content
    • Remote Start Functionality
    Dec 30, 2023
  • Unreliable

    App is constantly not working. Load times are very slow. Will take 15-30 seconds just to error out of an engine start. Vehicle is a 2021 Nissan Titan, and I will probably cancel my “convenience” subscription because I’m lucky if the app works for me less than half the times I try it. Right now I can’t login at all.

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 28, 2023
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Sentiment Analysis (limited preview)
-24 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎MyNISSAN® based on online reviews collected from App Store. The analysis helps Product Managers, UI/UX Designers, Automotive Engineers, Customer Experience Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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