Mobile JKN App Reviews Highlight Critical Technical Issues and User Frustrations
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  • Who is this report for?
    • Healthcare Policy Makers
    • App Developers
    • Product Managers
    • Customer Experience Strategists
    • Digital Healthcare Consultants
Mobile JKN App Reviews Highlight Critical Technical Issues and User Frustrations

Unlock Insights into Mobile JKN App's User Feedback

The Mobile JKN app has received a myriad of negative reviews, primarily due to issues with the OTP (One-Time Password) verification process, which users find frustrating and unreliable. Many users report that they never receive the OTP, leading to difficulties in registration and access to healthcare services. Additionally, complaints include poor user experience, such as the lack of camera access for necessary functions and frequent errors that make the app difficult to navigate. Although some users acknowledge its potential benefits, the overwhelming sentiment is dissatisfaction with its functionality and reliability. The app's performance during critical times, particularly when users need it the most, has been highlighted as particularly problematic.

Source: App Store Reviews of Mobile JKN

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Customer Feedback Analysis of Mobile JKN

Insightful analysis of Mobile JKN app reviews revealing critical technical issues & user frustrations for better decision-making.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Mau face id tapi izin kan kamera nya ga ada

    Di dalam pengaturan nya ga ada izinkan kamera

    Sentiment
    • Negative
    Content
    • Camera Access Problems
    Jun 19, 2025
  • Baru mau coba kelihatannya bagus

    Kelihatan nya bagus sangat membantu

    Sentiment
    • Positive
    Content
    • Functionality and Usability
    Jun 19, 2025
  • error

    GAK BISA VERIF NO HP

    Sentiment
    • Negative
    Content
    • OTP Issues
    Jun 19, 2025
  • Excellent

    Very useful and user friendly

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 19, 2025
  • gabisa konek ke internet

    padahal wifi

    Sentiment
    • Negative
    Content
    • Application Performance
    Jun 18, 2025
  • KODE OTP LAMA MASUK

    KODE OTP LAMA MASK TOLONG DI PERBAIKI

    Sentiment
    • Negative
    Content
    • OTP Issues
    Jun 18, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Mobile JKN based on online reviews collected from App Store. The analysis helps Healthcare Policy Makers, App Developers, Product Managers, Customer Experience Strategists, Digital Healthcare Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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