Positive Customer Feedback for Merchant One Representatives
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Positive Customer Feedback for Merchant One Representatives

Merchant One's customer service representatives like Dawn, Katrina, and Benny are highlighted in the reviews for their patience, knowledge, and professionalism. Customers appreciate the clear instructions provided, quick responses to issues, and helpful assistance in setting up accounts and resolving problems. Positive feedback is also given for representatives like Erald and Shakira for their accessibility, friendliness, and dedication to helping customers. Overall, Merchant One's team receives praise for their problem-solving skills, efficiency, and pleasant customer interactions.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • first call

    first call, 10 minute process, and Nick had the change over in process, Looking like will be saving a lot of money, second call, 20 min w/ Corwin, got whole system up and running ( 3 card readers, virtual terminal, pci compliance) with a non tech savvy "old Guy" I was blowen away!

    Sentiment
    • Positive
    Content
    • Account Setup and Management
    Apr 23, 2024
  • Dawn made the instructions very clear…

    Dawn made the instructions very clear and easy to follow. Thanks!

    Sentiment
    • Positive
    Content
    • Ease of Use and Clear Instructions
    Apr 12, 2024
  • Updated

    Just started using merchant one for my new business the reps are quick to sign you up for service my rep Brandon never answers his phone or returns calls ,customer service is horrible …when they say 24-7 support you will be on hold 24-7 I have been on hold all morning three times after 15 minutes your call is disconnected also the transaction fees are higher than I was told it..,. It would be nice to to get some help !Update I was contacted by Felix he explained how the whole processing works and why some payments are reviewed…Felix got my rates adjusted and kept me updated on everything my experience started off bad but has ended well if you have any issues reach out to Felix he’s the best!

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 12, 2024
  • Benny helped explain my statement

    Benny helped explain my statement. This is our organizations first use accepting credit cards. She was very helpful explaining our charges and fees.

    Sentiment
    • Positive
    Content
    • Account Setup and Management
    Apr 11, 2024
  • Dawn was a pleasure to work with

    Dawn was a pleasure to work with. I was very unhappy about a transaction that I conducted a few days ago. Not only did she calm me down with her professionalism but resolved my issue within minutes and making sure I had all the documents to make me feel comfortable. She has very good customer service skills and I wish her the best in her career at Merchant one. I don’t have my merchant ID handy , but this is Sophie’s Coffeehouse in Massachusetts.

    Sentiment
    • Positive
    Content
    • Problem Resolution
    Apr 11, 2024
  • Dawn is professional and experienced…

    Dawn is professional and experienced and I feel very comfortable working with her on my account. She is always available for questions and quick reviews, etc.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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