Positive Customer Feedback for Merchant One Representatives
Unlock Insights into Merchant One's Stellar Customer Service
Merchant One's customer service representatives like Dawn, Katrina, and Benny are highlighted in the reviews for their patience, knowledge, and professionalism. Customers appreciate the clear instructions provided, quick responses to issues, and helpful assistance in setting up accounts and resolving problems. Positive feedback is also given for representatives like Erald and Shakira for their accessibility, friendliness, and dedication to helping customers. Overall, Merchant One's team receives praise for their problem-solving skills, efficiency, and pleasant customer interactions.
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first call, 10 minute process, and Nick had the change over in process, Looking like will be saving a lot of money, second call, 20 min w/ Corwin, got whole system up and running ( 3 card readers, virtual terminal, pci compliance) with a non tech savvy "old Guy" I was blowen away!
Sentiment
Positive
Content
Account Setup and Management
Apr 23, 2024
Dawn made the instructions very clear…
Dawn made the instructions very clear and easy to follow. Thanks!
Sentiment
Positive
Content
Ease of Use and Clear Instructions
Apr 12, 2024
Updated
Just started using merchant one for my new business the reps are quick to sign you up for service my rep Brandon never answers his phone or returns calls ,customer service is horrible …when they say 24-7 support you will be on hold 24-7 I have been on hold all morning three times after 15 minutes your call is disconnected also the transaction fees are higher than I was told it..,. It would be nice to to get some help !Update I was contacted by Felix he explained how the whole processing works a...
Sentiment
Positive
Content
Problem Resolution
Apr 12, 2024
Benny helped explain my statement
Benny helped explain my statement. This is our organizations first use accepting credit cards. She was very helpful explaining our charges and fees.
Sentiment
Positive
Content
Account Setup and Management
Apr 11, 2024
Dawn was a pleasure to work with
Dawn was a pleasure to work with. I was very unhappy about a transaction that I conducted a few days ago. Not only did she calm me down with her professionalism but resolved my issue within minutes and making sure I had all the documents to make me feel comfortable. She has very good customer service skills and I wish her the best in her career at Merchant one. I don’t have my merchant ID handy , but this is Sophie’s Coffeehouse in Massachusetts.
Sentiment
Positive
Content
Problem Resolution
Apr 11, 2024
Dawn is professional and experienced…
Dawn is professional and experienced and I feel very comfortable working with her on my account. She is always available for questions and quick reviews, etc.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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