Mixed Reviews: Fast Shipping & Quality Products vs. Delivery Concerns & Refund Issues
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Mixed Reviews: Fast Shipping & Quality Products vs. Delivery Concerns & Refund Issues

Ecrater receives mixed reviews ranging from praises for fast shipping, great prices, and excellent products to complaints about non-delivery, unresponsive customer service, and suspicious refund practices. Customers appreciate the convenience, product quality, and prompt shipping. However, some express frustration over delayed deliveries, lack of communication, and perceived scams involving refunds. Overall, Ecrater's performance seems varied, with satisfied customers praising specific sellers' responsiveness and product quality, while dissatisfied customers highlight issues with transparency and customer service.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Convenient payment options and prompt…

    Convenient payment options and prompt shipping. Trust this vendor.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Feb 09, 2024
  • Excellent product

    Excellent product, better than expected & delivered on time! Recommend seller & would buy from again!

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 26, 2024
  • Honest seller, great DVD's.

    Honest, fast service good communication DVD and cover look great 👍 definitely recommend.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 12, 2024
  • I've ordered twice from this merchant…

    I've ordered twice from this merchant and was totally satisfied. He answered all my questions regarding his product very satisfactorily. They arrived exactly as stated, in perfect condition, in the time frame stated. I highly recommend this seller. He is honest.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 08, 2024
  • Item never arrived

    Item never arrived. Cost £61.50. Seller said it has been held in customs as it is liquid (perfume). Now unable to contact seller, so guess it is a scam. Seller: desireknives - avoid at all costs !

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 02, 2024
  • My first experience with Ecrater

    My first experience with Ecrater was exceptional. The product was as stated and downloaded without a hitch. Very pleased with the end result.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 01, 2024
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ecrater  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, E-commerce Consultants, Customer Experience Managers, Online Retailers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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