Customer Dissatisfaction with ASOS: Key Issues Highlighted in Reviews
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Customer Dissatisfaction with ASOS: Key Issues Highlighted in Reviews

Unlock Insights into ASOS Customer Feedback Challenges

The reviews for ASOS reflect significant dissatisfaction among customers, primarily focused on poor customer service, frustrating return processes, and declining product quality. Many reviewers reported difficulties in obtaining refunds for items that never arrived or received items that were unsatisfactory. The changes in return policies and the introduction of charges also drew criticism, particularly among loyal customers. Although a few positive experiences with customer support were noted, they were overshadowed by negative experiences, highlighting a concerning trend in the company's service. The overall sentiment indicates that many customers are considering boycotting ASOS due to these ongoing issues.

Source: Trustpilot Reviews of ASOS 

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Customer Feedback Analysis of ASOS 

Uncover the key drivers of customer dissatisfaction with ASOS through detailed feedback analysis. Essential insights for improving service.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Jeans ripped after one wear and they

    Jeans ripped after one wear and theySaid it was my fault

    Sentiment
    • Negative
    Content
    • Product Quality Concerns
    Nov 20, 2024
  • Excellent service

    Excellent service, good deals and the kindest empathetic staff. I would recommend with no hesitation. 10/10. Keep up the good work!!!

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Nov 20, 2024
  • Simona on the chat is amazing and very…

    Simona on the chat is amazing and very helpful. She comes across very 'human' which is rare on a customer care chat.

    Sentiment
    • Positive
    Content
    • Chat Support Experiences
    Nov 19, 2024
  • Return, technical issues

    I hope someone will reach out to me regarding my order as I'm still waiting for a manager to contact.

    Sentiment
    • Negative
    Content
    • Negative Customer Experiences
    Nov 19, 2024
  • Poor qulity don't like it

    Poor qulity don't like it

    Sentiment
    • None
    Content
    • Product Quality Concerns
    Nov 17, 2024
  • Poor !!!!!!

    Poor !!!!!!

    Sentiment
    • Negative
    Content
    • Negative Customer Experiences
    Nov 17, 2024
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Sentiment Analysis (limited preview)
-78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ASOS  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Analysts, Market Researchers, E-commerce Strategists, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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