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Customer Discontent with a.s.r. Insurance: Key Issues Highlighted
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  • Who is this report for?
    • Insurance Analysts
    • Customer Experience Managers
    • Risk Management Professionals
    • Insurance Product Developers
    • Customer Service Trainers
Customer Discontent with a.s.r. Insurance: Key Issues Highlighted

Unlock Insights into a.s.r. Insurance's Customer Feedback

The reviews for a.s.r. insurance reveal significant customer dissatisfaction, with an average rating of 1.3 out of 5. Common complaints include poor customer service, lengthy waiting times, and unresponsive communication. Many customers report feeling misled regarding coverage and claim processes, particularly after the company's acquisition of Ditzo. Issues related to denied claims for medical treatments, lack of support during emergencies, and inadequate responses to inquiries are prevalent. Some customers experienced frustrating delays in account creation and reimbursement processes. The overall sentiment suggests that a.s.r. fails to meet the expectations of its clients, leading to a high likelihood of customers seeking alternative insurance providers.

Source: Trustpilot Reviews of a.s.r. is rated "Bad" with 1.3 / 5 on

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Customer Feedback Analysis of a.s.r. is rated "Bad" with 1.3 / 5 on

Uncover the reasons behind a.s.r.'s low customer satisfaction with our detailed feedback analysis report.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Too many strange causes rejecting reimbursement

    dental cost is only convered within certain time limit, optical glasses insurance is only valid with discount in the checkout counter without reimbursement. These causes are just so strange and it feels like a scam

    Sentiment
    • Negative
    Content
    • Insurance Coverage Issues
    Sep 11, 2025
  • Pensioenregeling tijdig geannuleerd

    Pensioenregeling tijdig geannuleerd. ASR heeft de eerste premie toch ontvangen vanuit de werkgever. Helaas duurt een terugbetaling aan de werkgever zeer lang waardoor ik minder salaris zal ontvangen.

    Sentiment
    • Negative
    Content
    • Long Wait Times
    Sep 11, 2025
  • Slechtste ziektekostenverzekering

    Waardeloze klantenservice, onkundig, slechte chat computer.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 26, 2025
  • 18 jarige dochter wil zich aanmelden…

    18 jarige dochter wil zich aanmelden voor zorgverzekering maar ze willen geen overstap service bieden, huidige verzekeraar wil / mag niet opzeggen zonder informatie van nieuwe verzekeraar dus 2 partijen die zeggen niks te kunnen doen.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 25, 2025
  • Slecht

    Maandag auto op naam gezet .. U toch ook bekend dat het voertuig direct in de verzekering moet ? De aanvraag is nog in behandeling! Hoe slecht is dat

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 13, 2025
  • Iedere keer de zelfde reactie

    Vind het heel jammer als je hier een bericht in zet Dat A.S.R bij ieder bericht standaard de zelfde reactie geeft Zit hier een robot achter of iets dergelijks,,'

    Sentiment
    • Negative
    Content
    • Unprofessional Conduct
    Jul 22, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for a.s.r. is rated "Bad" with 1.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Insurance Analysts, Customer Experience Managers, Risk Management Professionals, Insurance Product Developers, Customer Service Trainers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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