InterContinental D.C. - The Wharf: Location, Spacious Rooms, and Friendly Staff - Review Summary
Unlock Insights: InterContinental D.C. Wharf Customer Feedback

InterContinental D.C. - The Wharf: Location, Spacious Rooms, and Friendly Staff - Review Summary

801 Wharf St SW, Washington, DC 20024, United States

Guests generally praised the InterContinental Washington D.C. - The Wharf for its location, spacious rooms, cleanliness, and friendly staff. Positive aspects highlighted included the balcony views, amenities, delicious food, and convenient access to attractions. However, some reviewers mentioned issues like high parking fees, unadvertised additional fees, and inconsistent service quality. While most visitors enjoyed their stay and recommended the hotel, a few encountered challenges with reservations, room temperature control, and communication regarding charges.

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Popular Phrases (of 30 reviews)
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  • Very nice hotel! Very quiet given location. Biggest complaint is no sundry shop in the hotel and no food available after 10pm even via room service.

    Sentiment
    • Positive
    Content
    • Amenities & Facilities

  • Rooms are clean and nice. Drinks from the bar were good. The in room breakfast was just okay and really pricey.Walkability: The location is wonderful to walk to bars, restaurants and music venues.

    Sentiment
    • Positive
    Content
    • Food & Dining

  • Perfect hotel to stay in DC. Located on Wharf area which is new develop area in DC. Tons of options for restaurants and bar and this hotel located at the beginning of the strip which is extremely convenience. Rooms are new and clean, Staffs are extremely friend and helpful. If you’re into fitness, the gym is really nice

    Sentiment
    • Positive
    Content
    • Location & Convenience

  • รร ดีเลยครับ ใกล้ที่เที่ยว ที่กิน เดินได้ไม่ไกลมาก วิวสวย ฟิตเนสดีครับ

    Sentiment
    • Positive
    Content
    • None

  • Hotel is gorgeous and I love this new neighborhood. Staff couldn’t be nicer. Breakfast was lovely.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • What a great hotel! We had a truly 5-star experience here - food, amenities, staff, view, location. Will definitely return!Highly recommend!

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (of 30 reviews)
66 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for InterContinental Washington D.C. - The Wharf, an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Travel Agents, Marketing Professionals, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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