Mixed Reviews for Hotel Lincoln in Chicago: Charming Ambiance but Varying Experiences
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Mixed Reviews for Hotel Lincoln in Chicago: Charming Ambiance but Varying Experiences

Unlock Insights: Hotel Lincoln Customer Feedback Report

1816 N Clark St, Chicago, IL 60614, United States

Hotel Lincoln - JDV by Hyatt in Chicago receives mixed reviews. While some guests praise the friendly staff, great location, and comfortable rooms, others complain about issues like outdated AC units, small room sizes, and unprofessional behavior. Positive aspects include the rooftop bar, convenient access to Lincoln Park, and helpful front desk staff like Liz and Kelly. However, negative feedback mentions cleanliness issues, noise problems, and reservation mishaps. Overall, the hotel's charm and ambiance, along with the varying room experiences, leave guests with both positive and negative impressions.

Source: Google Business Reviews of Hotel Lincoln - JDV by Hyatt

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Customer Feedback Analysis of Hotel Lincoln - JDV by Hyatt

Explore our in-depth analysis of Hotel Lincoln's customer feedback. Uncover insights on guest experiences and service quality.

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  • Liz at the front desk was extremely accommodating and helpful during your stay.

    Sentiment
    • Positive
    Content
    • Staff Experience

  • Good location and pretty neat looking hotel, but it’s dated with very old noisy AC units. However, the staff is very friendly which makes it a pretty neat experience, typical of the great Hyatt environment!

    Sentiment
    • Positive
    Content
    • Room Comfort

  • Honestly, Ulani is an absolute angel and I truly hope that Hotel Lincoln/Hyatt know how lucky they are to have her as an employee!

    Sentiment
    • Positive
    Content
    • Staff Experience

  • Put in a small pokey room beside elevators. Dated furniture. Bed springs were gone, and when we asked to replace the mattress at the front desk, they did nothing to help. Won't be back.

    Sentiment
    • Negative
    Content
    • Room Comfort

  • Ulani (Lilani?) was so sweet! Our friends spend the day at hotel Lincoln and the entire front desk staff was so kind!

    Sentiment
    • Positive
    Content
    • Staff Experience

  • Parking is not mentioned on their website or Google. Otherwise amazing hotel. FYI parking is $68 a dayNoteworthy details: Parking is $68/night

    Sentiment
    • None
    Content
    • Hotel Facilities
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40 Net Promoter
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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