Hopper Flight Booking App: Affordable Prices and Mixed Reviews
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Hopper Flight Booking App: Affordable Prices and Mixed Reviews

Unlock Insights: Hopper App User Feedback Analysis

Hopper, a flight booking application, has received mixed reviews. Some users find it helpful in finding cheap flights, while others complain about higher prices compared to booking directly with airlines. There have been customer service issues, including double charging and difficulty modifying flights. However, positive experiences include easy trip planning and helpful representatives. Despite some drawbacks, Hopper is recommended by many for its affordable prices and user-friendly interface.

Source: Google Play Reviews of Hopper: Hotels, Flights & Cars - Apps

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Customer Feedback Analysis of Hopper: Hotels, Flights & Cars - Apps

Explore our in-depth analysis of Hopper user feedback. Uncover insights on app performance, prices, and customer service.

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Custom Date - Dec 26, 2024
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  • Updating my review to even worse because the developer doesn't even have someone that doesn't even know how to read and understand English. My poor review was because when I was searching for a Home they don't offer the option to filter based on having a electric vehicle charger on for rooms at a Home. This app was useless for me because it does not allow a filter for places that offer an electric vehicle charger on site.

    Sentiment
    • Negative
    Content
    • Filtering Options
    Nov 14, 2023

  • Easy to set up planned trip. I had no problems zeroing into the airport of the city I was traveling to.

    Sentiment
    • Positive
    Content
    • User Experience
    Nov 13, 2023

  • Has helped me find such cheap flights!

    Sentiment
    • Positive
    Content
    • Booking Issues
    Nov 13, 2023

  • App is supr, most tix are surprisgly >/ anywhere else. My gal, & I were looking 4 flights from Sea to PHX for TG, and couldn't find any, For under $800 R T. $1600 for a 3 day v/sit with just airfare. Incldg booze, broads, and blow, +/-$2.5k! . Too much. I heard 'bout Hopr, got on, and tickets were $200 round trip! My wife thought I was being scammed. Only reason not 5⭐ is b cuz, it is a bit difclt 2 use app. I'm Not illiterate. Msg

    Sentiment
    • Positive
    Content
    • Flight Prices
    Nov 12, 2023

  • Exchanging my ticket was a breeze. The sales representatives were very courteous and patient. The additional fee was also within budget. I would recommend this app to anyone.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 11, 2023

  • Absolute NIGHTMARE!! Having extreme difficulty with simply modifying a flight that was made by mistake. Hopper says call the airline, airline says call Hopper and the extra insurance purchased does not cover booking mistakes for refund. This business is bordering on complete scam status. I've had to engage my credit card company in order to get resolution. I'll never do business with these scam artists ever again. Buyer BEWARE! Look elsewhere for your flights. It's just not worth it!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 10, 2023
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40 Net Promoter
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hopper: Hotels, Flights & Cars - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Travel Agents, Marketing Analysts, App Developers, Customer Service Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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