Mixed Feedback for 'Hop - Enjoy The City' Scooter App
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Mixed Feedback for 'Hop - Enjoy The City' Scooter App

The online reviews for 'Hop - Enjoy The City' app showcase a mix of positive and negative feedback. Users appreciate the speed, safety, and convenience of the scooters, but express concerns about pricing, technical issues, and customer service. Some mention unexpected charges, difficulty in unlocking scooters, and location limitations. Overall, there is a call for improvements in pricing transparency, service coverage expansion to areas like Batıkent and Keçiören, and better communication of policies to users.

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Custom Date - Jul 17, 2024
Featured Content
  • Fiyat

    Sadece 11 dk bindik ve 80 küsür para ödedik çok pahalı.

    Sentiment
    • Positive
    Content
    • Payment and Pricing
    Jun 21, 2024
  • Uygulama açılmıyor

    20.06.2024 tarihinde uygulama açılmadı defalarca sildim yükledim herşeyi kontrol ettim

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jun 20, 2024
  • Eren zorlukol

    Heryerde işime yarıyor, A noktasından B noktasına gitmek için eşi benzeri olmayan bir araç…

    Sentiment
    • Positive
    Content
    • User Experience
    Jun 14, 2024
  • Çok başarılı

    Batıkentte olmaması biraz üzüyor bizi ama olsun iyi varsın HOP!

    Sentiment
    • Positive
    Content
    • Location Availability
    Jun 09, 2024
  • Kullanım

    Kullanım çok kötü otobüs taksiye binin

    Sentiment
    • Negative
    Content
    • User Experience
    Jun 07, 2024
  • Kart eklenmiyor

    Keşke kart ekleyebilseydik yolun ortasında yrk gibi kalmamış olurduk

    Sentiment
    • Negative
    Content
    • App Functionality
    May 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Hop - Enjoy The City based on online reviews collected from App Store. The analysis helps Market Analysts, Product Managers, Customer Experience Specialists, Urban Planners, Strategic Decision Makers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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