Holiday Inn London - Kensington High St. Mixed Reviews Summary
Unlock Insights: Holiday Inn Kensington Review Analysis

Holiday Inn London - Kensington High St. Mixed Reviews Summary

Wrights Ln, London W8 5SP, United Kingdom

Mixed reviews about Holiday Inn London - Kensington High St. emphasize the outstanding location, helpful staff, cleanliness, and amenities like the pool and spa. While some guests highlight excellent service and comfortable stays, others point out issues with room size, outdated facilities, and negative spa experiences.

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Popular Phrases (of 30 reviews)
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  • Delicious food and good service. Rooms were neat and clean. Ambience was good. Staff were polite.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Rooms are very clean but basic. Not bad value for the location and it’s does have a pool, steam room etc

    Sentiment
    • Positive
    Content
    • Room Cleanliness and Comfort

  • Don’t come for a spa day! Nothing works, horrible smelling stem rooom, no jacuzzi, basic swimming pool

    Sentiment
    • Negative
    Content
    • Negative Feedback: Spa Experience

  • Dirty. Loud. Past it's prime. Rooms are minuscule. Thermostat doesn't work. Bathtub is tiny and you need a ladder to get in it. Soap is not provided...

    Sentiment
    • Negative
    Content
    • Negative Feedback: Room Size and Facilities

  • Terrible spa experience. The swimming pool was closed, the sauna was completely dark and smelt a little like bleach and the hot tub was cold.

    Sentiment
    • Negative
    Content
    • Negative Feedback: Spa Experience

  • Ich habe hier an einer Konferenz teilgenommen. Der Service durch das Hotel war nicht gut, Essen war in der Mittagspause am ersten Tag nicht genug da und geschmeckt hat es auch nicht wirklich. Das Hotel wirkte sehr alt und ungepflegt.

    Sentiment
    • Negative
    Content
    • Negative Feedback: Room Size and Facilities
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Holiday Inn London - Kensington High St., an IHG Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Marketing Professionals, Tourism Consultants, Property Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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