Hims Customer Reviews: Mixed Feedback on Hair Treatment and Service
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Hims Customer Reviews: Mixed Feedback on Hair Treatment and Service

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The reviews for Hims indicate a mixed experience among users, particularly regarding their hair loss treatments and customer service. While some customers report positive effects from their medications, including weight loss, others express frustration over delays in shipping, lack of effective results, and difficulties in contacting customer support. Complaints include high charges without satisfactory outcomes and issues with app functionality for order management. Several users noted that their subscriptions were not clear, leading to unexpected charges. Overall, while there are satisfied customers, significant areas for improvement exist in product efficacy and customer relations.

Source: Trustpilot Reviews of hims 

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Customer Feedback Analysis of hims 

Uncover insights from Hims customer feedback on hair treatment effectiveness and service quality with our detailed analysis.

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Custom Date - Mar 06, 2025
Popular Phrases (limited preview)
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Featured Content
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  • 1st day to take a mint.

    1st day to take a mint.

    Sentiment
    • Negative
    Content
    • Product Satisfaction
    Feb 17, 2025
  • Amazed at how well it works

    Amazed at how well it works. Helped with delay and maintaining a full member.

    Sentiment
    • Positive
    Content
    • Product Satisfaction
    Feb 13, 2025
  • Easy access to products and good service

    Easy access to products and good service by the healthcare pros

    Sentiment
    • Positive
    Content
    • Customer Service Issues
    Feb 13, 2025
  • It did what it promised...

    It did what it promised...

    Sentiment
    • Positive
    Content
    • Medication Effectiveness
    Feb 12, 2025
  • No effect what so ever.

    No effect what so ever.

    Sentiment
    • Negative
    Content
    • Medication Effectiveness
    Feb 11, 2025
  • Weight loss treatment stopped working…

    Weight loss treatment stopped working over a month ago

    Sentiment
    • Negative
    Content
    • Medication Effectiveness
    Feb 11, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for hims  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Supervisors, Marketing Analysts, Healthcare Consultants, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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