The reviews of Hilton Hotels reveal a mixed bag of experiences ranging from exceptional service to significant disappointments. Positive comments highlight beautiful locations, spacious rooms, and attentive staff, particularly praising individuals like Mohamed Ragab for exceptional service. However, numerous guests reported issues such as outdated facilities, misinformation regarding reservations, and poor customer service. Several reviews emphasized high prices for basic amenities and hidden charges that tarnish the overall experience. Loyalty members expressed frustration over unfulfilled benefits and the lack of upgrades during stays. In summary, while Hilton Hotels boast many appealing features, they must address the highlighted service and transparency issues to maintain customer trust and satisfaction.
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Explore our Hilton Hotels customer feedback analysis report, uncovering service issues & guest expectations.
Great experience staying in Hilton very clean and comfortable!!!
Why is the Hilton hotel Cambridge charging so much for a small dog . ÂŁ40 a night is excessive
Rang up customer services to cancel a booking. Advised its a free cancellation and have been charged. Rang customer services 3 times and advised I will get a call back. I am a gold member and very poor service. Will have to report this to the bank to claim my money as its not an authorised payment
Hilton hotel vilamoura Stayed here in February absolutely fabulous hotel. Staff excellent couldnât do enough for you.Accommodation superb.Facilities everything you would need on site.Food excellent highly recommend Only problem I didnât stay for another weekThank you Excelente đ
Terrible noise from the nightclub up till middle of the night, I would not recommend this hotel at all ( Hilton Garden Inn Pune)
I am a Hilton member and was shocked the way the staff treat peopleNo te alojes en este hotel, el peor personal y el mal servicio.Hazte un favor y reserva en otro lugar
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