Mixed Experiences: Hilton Hotels Reviews Highlight Service and Transparency Issues
  • 80 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights: Hilton Hotels Customer Feedback Report

Mixed Experiences: Hilton Hotels Reviews Highlight Service and Transparency Issues

The reviews of Hilton Hotels reveal a mixed bag of experiences ranging from exceptional service to significant disappointments. Positive comments highlight beautiful locations, spacious rooms, and attentive staff, particularly praising individuals like Mohamed Ragab for exceptional service. However, numerous guests reported issues such as outdated facilities, misinformation regarding reservations, and poor customer service. Several reviews emphasized high prices for basic amenities and hidden charges that tarnish the overall experience. Loyalty members expressed frustration over unfulfilled benefits and the lack of upgrades during stays. In summary, while Hilton Hotels boast many appealing features, they must address the highlighted service and transparency issues to maintain customer trust and satisfaction.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Hotel Investors
  • Travel Industry Analysts
  • Brand Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
53 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Dec 04, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Great experience staying in Hilton very…

    Great experience staying in Hilton very clean and comfortable!!!

    Sentiment
    • Positive
    Content
    • Cleanliness and Maintenance Problems
    Jul 15, 2024
  • Why is the Hilton hotel Cambridge…

    Why is the Hilton hotel Cambridge charging so much for a small dog . ÂŁ40 a night is excessive

    Sentiment
    • Negative
    Content
    • High Prices and Hidden Fees
    Mar 17, 2024
  • Rang up customer services to cancel a…

    Rang up customer services to cancel a booking. Advised its a free cancellation and have been charged. Rang customer services 3 times and advised I will get a call back. I am a gold member and very poor service. Will have to report this to the bank to claim my money as its not an authorised payment

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Mar 06, 2024
  • Hilton hotel vilamoura

    Hilton hotel vilamoura Stayed here in February absolutely fabulous hotel. Staff excellent couldn’t do enough for you.Accommodation superb.Facilities everything you would need on site.Food excellent highly recommend Only problem I didn’t stay for another weekThank you Excelente 👍

    Sentiment
    • Positive
    Content
    • Dining Experience
    Mar 02, 2024
  • Terrible noise from the nightclub up…

    Terrible noise from the nightclub up till middle of the night, I would not recommend this hotel at all ( Hilton Garden Inn Pune)

    Sentiment
    • Negative
    Content
    • Location and Accessibility
    Jul 29, 2023
  • Paya de Carmen Hilton the worst of hiltons

    I am a Hilton member and was shocked the way the staff treat peopleNo te alojes en este hotel, el peor personal y el mal servicio.Hazte un favor y reserva en otro lugar

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Apr 01, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-68 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
53 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Four Seasons DC Hotel: Unveiling Customer Insights
    Google Business Reviews 101
  2. Explore In-Depth Guest Reviews of Hotel Chancellor Singapore
    Google Business Reviews 83
  3. Unlock Customer Insights: The St. Regis D.C. Report
    Google Business Reviews 86
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Hotels  based on online reviews collected from Trustpilot. The analysis helps Hotel Managers, Customer Service Trainers, Hotel Investors, Travel Industry Analysts, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.