Mixed Feedback for Hilton Garden Inn NYC Financial Center
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Mixed Feedback for Hilton Garden Inn NYC Financial Center

6 Water St, New York, NY 10004, United States

Mixed reviews were provided for Hilton Garden Inn NYC Financial Center/Manhattan Downtown, with some guests praising the convenient location, friendly staff, and well-maintained rooms. However, several reviewers highlighted issues such as non-functional showers, neglected rooms, and poor cleanliness. Positive comments included appreciation for the hotel's proximity to subway stations, helpful front desk staff, and excellent bartenders. On the other hand, negative feedback mentioned problems with room service, outdated rooms, and subpar amenities. Overall, the hotel's location and customer service received mixed feedback, with room quality and cleanliness being areas of concern.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent bar tender,Great hotel and perfect location!Food & drinks: Great food and the bartender is excellent at making great drinks!

    Sentiment
    • Positive
    Content
    • Hotel Bar and Drinks

  • Staff very friendly and helpful, rooms well maintained. Great location to office buildings if working, or local tourist attractions. Lots of great restaurants within walking distance, even more by short Uber ride.

    Sentiment
    • Positive
    Content
    • Location

  • Boa relação qualidade/preço, atendendo a ser Ă©poca de PĂĄscoa. Boa localização para a maior parte das visitas que pretendĂ­amos fazer.

    Sentiment
    • Positive
    Content
    • Value for Money

  • Ok but not best hotel I’ve stayed in. For over $300 per night you’d expect the elevators to work properly and your room to be cleaned.Rooms: Clean and comfortable enough

    Sentiment
    • None
    Content
    • Value for Money

  • if you like john wick, you'll find the building near walking distance to this place. also the drinks here are amazing and the food is really good as well. very chill environment at the bar

    Sentiment
    • Positive
    Content
    • Hotel Bar and Drinks

  • Great place to stay in South Manhattan. Rooms are neat and cozy. Restaurant and bartender Fernando was a great host 👌

    Sentiment
    • Positive
    Content
    • Location
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hilton Garden Inn NYC Financial Center/Manhattan Downtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Travel Industry Consultants, Hospitality Educators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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