Hey!Broadband has garnered mixed reviews from customers, highlighting both strengths and weaknesses. Many users appreciate the speedy installation and the prompt and helpful customer support, particularly in resolving connectivity issues. The broadband service is praised for its high speeds, allowing multiple users to stream, game, and work simultaneously without disruptions. However, some customers have reported difficulties related to billing inaccuracies and poor response times when issues arise. There are complaints about service interruptions and delays in installation, which have led to frustration among users. Overall, while Hey!Broadband generally receives praise for its performance and customer service, there are notable areas for improvement, especially regarding reliability and communication.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Hey!Broadband is rated "Great" with 4.1 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Telecommunications Managers, Customer Experience Specialists, Market Researchers, Product Managers, Strategic Planners to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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Summaries
SWOT Analysis
Buyer Personas
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Filter by sentiment
Filter by popular topics
Filter by popular phrases
Filter by language
Export to Excel
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