Mixed Reviews Highlighting Timely Delivery, Responsive Customer Service, and Quality Furniture at Hernest.com
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Mixed Reviews Highlighting Timely Delivery, Responsive Customer Service, and Quality Furniture at Hernest.com

Hernest.com has mixed reviews with mentions of timely delivery, sturdy furniture, and responsive customer service. Some customers praise the quality and ease of assembly, while others report delays, damaged items, and difficulties with returns. Instances of excellent customer service stand out, with specific mention of helpful representatives resolving issues. Communication gaps, missing parts, and long wait times for deliveries are recurring themes. Despite some negative experiences, positive feedback emphasizes the quality of products, efficient delivery, and responsive customer support.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Okay ordered a dresser n nightstand

    Okay ordered a dresser n nightstand. Dresser came in two boxes. Lots assembly nightstand never came Multiple times reached out to them. Said tracking but 16 weeks later never got it. Still fighting for refund.

    Sentiment
    • Negative
    Content
    • Shipping Concerns
    Apr 14, 2024
  • Elegant, cozy and easy assembly

    Surprised my mom with this elegant fireplace TV stand. Easy to set up with different colors for the fire and entertainment lights. Cozy and warm atmosphere in our living area. Looks expensive but was a great deal. Very happy with the purchase.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 02, 2024
  • Bad quality

    It took 4 months to get this and it came damaged. The holes for the dowels were closed up by paint. The table top is cracked at the corner. Please send a new part for B1 since the table top is damaged and ruins the product.

    Sentiment
    • Negative
    Content
    • Product Quality
    Mar 19, 2024
  • Sturdy and strong

    The package arrived super fast and was a breeze to put together. I had it assembled in under 10 minutes all by myself. My first impression of the dining table is the tabletop feels really nice to the touch and it feels really sturdy. We're planning on buying a set of dining chairs.

    Sentiment
    • Positive
    Content
    • Product Quality
    Jan 14, 2024
  • Not a scam

    Not a scam! Ordered on Jul 31st, shipped on Aug 2nd and delivered on Aug 10th. I was very skeptical from reviews but happy with my purchase. Looks just like the photos!

    Sentiment
    • Positive
    Content
    • Shipping Concerns
    Aug 10, 2023
  • I have been waiting for my order since…

    I have been waiting for my order since December 2021. I don’t believe one positive review. Don’t order from this company. It is a fraud business.

    Sentiment
    • Negative
    Content
    • Ordering Experience
    Jun 04, 2022
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for hernest.com  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Product Managers, Retail Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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