Mixed Feedback for HelloFresh US: Convenience and Taste vs. Quality and Pricing
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Mixed Feedback for HelloFresh US: Convenience and Taste vs. Quality and Pricing

HelloFresh US receives mixed reviews from customers. While many praise the convenience, freshness, and taste of the meals, some express concerns about the quality of produce, pricing, missing items in orders, and customer service issues. Positive feedback highlights the enjoyment of cooking together, weight loss results, and the variety of recipes offered. Suggestions for improvement include more low-carb options, better quality control for ingredients, and revised pricing to enhance value for customers.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Not enough low carb options are being…

    Not enough low carb options are being able to subsitute for things like rice or pasta

    Sentiment
    • None
    Content
    • Meal Variety and Options
    May 02, 2024
  • Delivery is on time

    Delivery is on time, order is correct. Produce isn’t always fresh.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    May 02, 2024
  • I love HelloFresh

    I love HelloFresh! I enjoy all of the meals, and it's helped me eat more healthily.

    Sentiment
    • Positive
    Content
    • Food Quality and Freshness
    May 02, 2024
  • Latest box had a rotten potato and soft…

    Latest box had a rotten potato and soft carrots.

    Sentiment
    • None
    Content
    • Food Quality and Freshness
    May 02, 2024
  • Awesome recipes

    Awesome recipes, im learning new things every meal i make. Great tips.

    Sentiment
    • Positive
    Content
    • Recipe Satisfaction
    May 02, 2024
  • Produce was good and fresh

    Produce was good and fresh. Meals were delicious!

    Sentiment
    • Positive
    Content
    • Food Quality and Freshness
    May 01, 2024
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HelloFresh US  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Experience Analysts, Food Industry Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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