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Mixed User Feedback on HDFC Bank App: Usability Issues vs. Convenience
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  • Who is this report for?
    • Product Managers
    • UX/UI Designers
    • Mobile App Developers
    • Customer Experience Analysts
    • Banking Sector Executives
Mixed User Feedback on HDFC Bank App: Usability Issues vs. Convenience

Unlock Insights: HDFC Bank App Customer Feedback Report

The HDFC Bank App (Early Access) has received mixed reviews from users. While some appreciate its user-friendly design and secure features, many have expressed frustration regarding usability issues and frequent crashes. Users have reported slow performance, difficulty in navigation, and bugs, particularly with credit card functionalities. Several reviews also highlight the need for improvements in the app's design and functionality, with many preferring the previous version. Despite the negative feedback, there are positive comments on the app's convenience and banking services. Overall, the app requires significant enhancements to meet user expectations and ensure a smoother banking experience.

Source: App Store Reviews of HDFC Bank App (Early Access)

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Customer Feedback Analysis of HDFC Bank App (Early Access)

Insightful analysis of HDFC Bank App customer feedback covering usability, performance, and user satisfaction.

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Custom Date - Nov 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Swipe For online transaction not working

    On line transaction swipe function not working for complete transactions

    Sentiment
    • Negative
    Content
    • Bugs And Errors
    Oct 08, 2025
  • Worst experience

    User are forced to use this non user friendly app and old version was better

    Sentiment
    • Negative
    Content
    • User Experience
    Oct 08, 2025
  • Banking

    Very user friendly and secure

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 07, 2025
  • Awesome upgrade

    Happy to use it.

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 07, 2025
  • Excellent

    App is too good.

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 07, 2025
  • Quick and easy

    HDFC cares for it’s customers always. Safe and easy , now it’s more quicker.

    Sentiment
    • Positive
    Content
    • Customer Satisfaction
    Oct 07, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HDFC Bank App (Early Access) based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Mobile App Developers, Customer Experience Analysts, Banking Sector Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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