HBO Max's New App Receives Negative Reviews from Users
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HBO Max's New App Receives Negative Reviews from Users

HBO's new app, Max, has received negative reviews from users who are facing issues like sign-in problems, errors, ads, missing functionalities, and high prices. The app has also lost its seamless integration with Apple TV app. Users are unhappy with the decision to create a new app instead of updating HBO Max. The new blue colorway has received mixed reactions. Some users find the app terrible, while others like the content and design.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I miss the old color !

    Not sure why, that purple color looked super sharp. The blue is okay. Overall App seems to be about the same in quality. Not crazy about the new color or name .

    Sentiment
    • None
    Content
    • App Design and UI
    May 23, 2023
  • Worst Marketing Move in Streaming

    Why would they make us download a new app and price everything higher? Why would they add a bunch of shows I didnā€™t want? Thereā€™s a reason I subscribed to HBO and not Discovery - we wanted HBO content. MAX just adds unnecessary fluff. Looking at all the new content itā€™s so much random content just because of a merger that didnā€™t need to happen. What a shame.

    Sentiment
    • Negative
    Content
    • Content Selection
    May 23, 2023
  • Huge improvement!!

    I was skeptical about Max, but then I opened it and wow!! So organized, so easy to navigate, and such great content all in one place!! Call me a maxxinista Iā€™m hooked!

    Sentiment
    • Positive
    Content
    • User Experience
    May 23, 2023
  • So sick

    Love the new blue colorway. A+ stuff!
    Just wish they would release Batgirl.
    You absolute cowards

    Sentiment
    • Positive
    Content
    • App Design and UI
    May 23, 2023
  • Ridiculous

    They donā€™t even have trailers for the movies or shows. Itā€™s dogsh!t, no cap.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 23, 2023
  • Stupid

    What'll they call it next year? Just like last time, same content, slightly worse UI. How long do you think it will be until they begin incorporating ads now that they've divorced the platform from the HBO name?

    Sentiment
    • Negative
    Content
    • Confusion with Changes
    May 23, 2023
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Sentiment Analysis (of 30 reviews)
-60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Max: Stream HBO, TV, & Movies based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Digital Marketers, Customer Experience Analysts, Content Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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