Mixed Reviews for The Hanover Insurance Group: Professionalism and Prompt Service vs. Pricing Transparency Concerns
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Mixed Reviews for The Hanover Insurance Group: Professionalism and Prompt Service vs. Pricing Transparency Concerns

The Hanover Insurance Group receives mixed reviews online, with customers praising their professionalism and prompt service in handling claims. However, some negative feedback highlights issues with pricing transparency and customer service quality. Overall, the company is appreciated for its reliability, competitive pricing, and helpful representatives.

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  • Customer Experience Managers
  • Insurance Product Managers
  • Marketing Professionals in Insurance
  • Insurance Policy Strategists

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • HORRENDOUS Customer Service

    HORRENDOUS Customer Service. Scam Artists who look for any chance to "nickel and dime" you.STAY CLEAR of this company......There are SO MANY other insurance companies who actually act professionally and create an environment of trust and respect (The Hartford....check them out instead!) I am reviewing all of my companies' policies to ensure I have no interaction again with this company.YOU HAVE BEEN WARNED!

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 11, 2024
  • NO complaints!

    I worked for Hanover for 31 years and have had their P&C insurance (Home and Auto) since 1970. Fifty-four years of excellence.

    Sentiment
    • Positive
    Content
    • Insurance Coverage
    Apr 10, 2024
  • crash

    Kustom fabrication in rutland, ma was the recommended repair facility. They did a great job

    Sentiment
    • Positive
    Content
    • Repair Process
    Apr 08, 2024
  • Ease of communication

    Ease of communication, good customer service.

    Sentiment
    • Positive
    Content
    • Communication
    Apr 06, 2024
  • I called for roadside assistance on 4/2/24

    I called for roadside assistance on 4/2/24 at 6:30pm after my truck would not start. I was hung up on 3 times and placed on hold for 2 hours total during the whole process. We ended up calling AAA instead as my father-in-law had unlimited towing. I had my wife and 3 young children who are 3yo, 5yo and 10yo, we live in MIchigan, and it was very cold last night. We ended up getting home at 12:30am towed by AAA. This is the 2nd time we have called for roadside assistance with similar results. The customer rep that takes the calls is extremely rude and has no sense of urgency. Any other insurance company would be a better choice. Citizens has proven they simply DO NOT CARE. This requires immediate attention and a course of action needs to be taken on whoever was answering the calls yesterday at that time. I will be speaking with our agent today and we will be getting some sort of refund or credit as we are paying for services that are basically useless. If not, I will be putting this story on every social platform I can find as I do not take putting my family in harm's way lightly!

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 03, 2024
  • On line billing reminders for premiums…

    On line billing reminders for premiums are timely and easy to process.

    Sentiment
    • Positive
    Content
    • Billing Process
    Mar 30, 2024
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Hanover Insurance Group  based on online reviews collected from Trustpilot. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Insurance Product Managers, Marketing Professionals in Insurance, Insurance Policy Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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