Mixed Reviews for The Hanover Insurance Group: Professionalism and Prompt Service vs. Pricing Transparency Concerns
Unlock Insights: Hanover Insurance Group Customer Feedback Report
The Hanover Insurance Group receives mixed reviews online, with customers praising their professionalism and prompt service in handling claims. However, some negative feedback highlights issues with pricing transparency and customer service quality. Overall, the company is appreciated for its reliability, competitive pricing, and helpful representatives.
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HORRENDOUS Customer Service. Scam Artists who look for any chance to "nickel and dime" you.STAY CLEAR of this company......There are SO MANY other insurance companies who actually act professionally and create an environment of trust and respect (The Hartford....check them out instead!) I am reviewing all of my companies' policies to ensure I have no interaction again with this company.YOU HAVE BEEN WARNED!
Sentiment
Negative
Content
Customer Service
Apr 11, 2024
NO complaints!
I worked for Hanover for 31 years and have had their P&C insurance (Home and Auto) since 1970. Fifty-four years of excellence.
Sentiment
Positive
Content
Insurance Coverage
Apr 10, 2024
crash
Kustom fabrication in rutland, ma was the recommended repair facility. They did a great job
Sentiment
Positive
Content
Repair Process
Apr 08, 2024
Ease of communication
Ease of communication, good customer service.
Sentiment
Positive
Content
Communication
Apr 06, 2024
I called for roadside assistance on 4/2/24
I called for roadside assistance on 4/2/24 at 6:30pm after my truck would not start. I was hung up on 3 times and placed on hold for 2 hours total during the whole process. We ended up calling AAA instead as my father-in-law had unlimited towing. I had my wife and 3 young children who are 3yo, 5yo and 10yo, we live in MIchigan, and it was very cold last night. We ended up getting home at 12:30am towed by AAA. This is the 2nd time we have called for roadside assistance with similar results. The ...
Sentiment
Negative
Content
Customer Service
Apr 03, 2024
On line billing reminders for premiums…
On line billing reminders for premiums are timely and easy to process.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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