H&M's App Receives Negative Feedback from Customers Due to Multiple Issues
  • 79 users bookmarked
  • Sources App Store Reviews
  • Size Up to latest 500 reviews (Customizable)
Unlock Insights: H&M App Feedback Analysis Report

H&M's App Receives Negative Feedback from Customers Due to Multiple Issues

H&M's app receives negative feedback from customers due to multiple issues, such as frequent freezing and crashing, order and payment errors, missing deliveries, limited features, and poor customer service. Some customers also complain about the quality and variety of the clothing offered, while others request the inclusion of new countries or the removal of time limits on reward points. Overall, H&M's app seems to have significant usability and functionality problems that need to be addressed to satisfy its users.

Best for
  • Retail Managers
  • Mobile App Developers
  • Customer Experience Specialists
  • Product Managers
  • Marketing Professionals

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 13, 2024
Featured Content
  • Too many glitches

    I literally have to restart the app every 5 mins because the screen will freeze for no reason. Worst shopping platform I’ve used thus far

    • Negative
    • App Freezing/Glitching
    May 01, 2023
  • Customer service

    To miss valerie the one who I talked to with when i had a problem with my online order, I just wanna say thank you for helping and for comforting me.

    • Positive
    • Customer Service Experience
    Apr 13, 2023
  • ,

    I try to order something and I put everything correctly and it said something went wrong I checked again and couldn’t find anything

    • Negative
    • Payment and Ordering Issues
    Mar 25, 2023
  • Stops working

    App stops working after I select country. Useless

    • Negative
    • App Design and Functionality
    Mar 19, 2023
  • Reward points

    I don’t like the fact that the reward points are taken away after certain time

    • Negative
    • App Design and Functionality
    Mar 08, 2023
  • Quits all the time

    Unable to use the app, keeps exiting out of the app

    • Negative
    • App Crashes/Failure to Load Content
    Mar 06, 2023
  • See All Reviews
Sentiment Analysis
-76 Net Promoter
Similar Reports
  1. App Store Reviews 70
  2. App Store Reviews 77
  3. App Store Reviews 95
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎H&M - we love fashion based on online reviews collected from App Store. The analysis helps Retail Managers, Mobile App Developers, Customer Experience Specialists, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.