H&M's App Receives Negative Feedback from Customers Due to Multiple Issues
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H&M's App Receives Negative Feedback from Customers Due to Multiple Issues

H&M's app receives negative feedback from customers due to multiple issues, such as frequent freezing and crashing, order and payment errors, missing deliveries, limited features, and poor customer service. Some customers also complain about the quality and variety of the clothing offered, while others request the inclusion of new countries or the removal of time limits on reward points. Overall, H&M's app seems to have significant usability and functionality problems that need to be addressed to satisfy its users.

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Custom Date - Nov 28, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Too many glitches

    I literally have to restart the app every 5 mins because the screen will freeze for no reason. Worst shopping platform I’ve used thus far

    Sentiment
    • Negative
    Content
    • App Freezing/Glitching
    May 01, 2023
  • Customer service

    To miss valerie the one who I talked to with when i had a problem with my online order, I just wanna say thank you for helping and for comforting me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 13, 2023
  • ,

    I try to order something and I put everything correctly and it said something went wrong I checked again and couldn’t find anything

    Sentiment
    • Negative
    Content
    • Payment and Ordering Issues
    Mar 25, 2023
  • Stops working

    App stops working after I select country. Useless

    Sentiment
    • Negative
    Content
    • App Design and Functionality
    Mar 19, 2023
  • Reward points

    I don’t like the fact that the reward points are taken away after certain time

    Sentiment
    • Negative
    Content
    • App Design and Functionality
    Mar 08, 2023
  • Quits all the time

    Unable to use the app, keeps exiting out of the app

    Sentiment
    • Negative
    Content
    • App Crashes/Failure to Load Content
    Mar 06, 2023
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Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎H&M - we love fashion based on online reviews collected from App Store. The analysis helps Retail Managers, Mobile App Developers, Customer Experience Specialists, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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