Customer Experiences with Guns.com: Misrepresentations, Defective Products, and Praise for Fast Shipping
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Customer Experiences with Guns.com: Misrepresentations, Defective Products, and Praise for Fast Shipping

Mixed customer experiences with Guns.com, with complaints about misrepresentations, defective products, and customer service. Some customers praised fast shipping and smooth transactions. Major concerns include issues with used guns, missing parts, and unresponsive customer service.

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Custom Date - May 26, 2024
Featured Content
  • Had a great experience with these guys

    Had a great experience with these guys. Quick shipping, great customer service! I will definitely be a returning customer. I’d give them 10 stars if I could. Thank you Guns.com

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 22, 2024
  • unable to cancel orders

    Can't cancel order before order ships. So I guess my order will wait 14 days at the FFL til u automatically cancel it and i lose $90. What a waste. I'm telling everyone I know to stay clear of this place.

    Sentiment
    • Negative
    Content
    • Communication Skills
    Feb 21, 2024
  • bought 2020 phython used

    bought 2020 phython used. 2 days later selling same gun NEW SAME PRICE. when contacted, they gave excuses.they did this to a veteran

    Sentiment
    • Negative
    Content
    • Pricing Transparency
    Feb 19, 2024
  • EXCELLENT SELLING EXPERIENCE

    Sent my Supermatic in and got a VERY GOOD OFFER which I accepted. Gun went UPS, dropoff at Office Depot. SMOOTH TRANSACTION. FAST. Excellent communication.

    Sentiment
    • Positive
    Content
    • Purchase Process
    Feb 05, 2024
  • This company cares about the…

    This company cares about the Individual. Will work with you till the problem Is resolved. I highly recommend this company.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 12, 2024
  • paid 2300 for a SKB 3 BARREL SET AND IT…

    paid 2300 for a SKB 3 BARREL SET AND IT DOUBLES FIRES BOTH BARRELS AT ONE TIME TOLD THEM IN WRITING AND DID NOT GET ANY CONTACT OR A F YOU SO AM DONE WITH THEM

    Sentiment
    • Negative
    Content
    • Firearm Condition
    Jan 12, 2024
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Sentiment Analysis (of 30 reviews)
-2 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Guns.com  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, E-commerce Managers, Customer Service Directors, Product Quality Managers, Retail Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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