Mixed Feedback for Guesty: Functionality and Customer Support Stand Out
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Mixed Feedback for Guesty: Functionality and Customer Support Stand Out

Guesty receives mixed reviews from users, with many praising its functionality, customer support, and account managers. Positive feedback highlights the ease of use, helpfulness of staff like Rosio Perez and Justin Mateo, and consistent updates. However, negative reviews mention issues with customer service, billing discrepancies, and system bugs. Some users experienced challenges with calendar integration and unexpected changes to their listings. Overall, Guesty's strong points are its user-friendly interface, dedicated support team, and continuous software improvements.

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  • Property Managers
  • Real Estate Investors
  • Hotel Operations Managers
  • Vacation Rental Owners
  • Customer Experience Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to use for running my properties…

    Easy to use for running my properties and cohosting. It has everything i need and more.

    Sentiment
    • Positive
    Content
    • Software Features
    Mar 27, 2024
  • Customer support is great

    Customer support is excellent; they have helped me a lot. Taylor Murphy is always ready to help and has a great attitude.

    Sentiment
    • Positive
    Content
    • Technical Support
    Mar 22, 2024
  • Great software

    Great software. Would not be able operate my company without them. My account manager specifically is awesome. She is super helpful and responsive.

    Sentiment
    • Positive
    Content
    • Account Management
    Mar 21, 2024
  • Good software with good support.

    Good software with good support.But a bit expensive.The app is okay, would be nice if it would has the same capabilities like the desktop-version.

    Sentiment
    • Positive
    Content
    • Billing and Pricing
    Jan 26, 2024
  • Guesty is good software

    Guesty is good software. Justin Mateo was very friendly and explained Guesty features well during our chat on Google Meet. Thank you, Justin Mateo.

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 18, 2024
  • Muy facil de utilizar

    Muy facil de utilizar, tienen equipo de soporte que atiende y da seguimiento a mis dudas super rapido

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 04, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Guesty  based on online reviews collected from Trustpilot. The analysis helps Property Managers, Real Estate Investors, Hotel Operations Managers, Vacation Rental Owners, Customer Experience Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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