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  • 95 users bookmarked
  • Who is this report for?
    • Property Managers
    • Customer Experience Managers
    • Real Estate Agents
    • Marketing Professionals
    • Data Analysts
Mixed Feedback on Goodlord's Service: Strengths and Weaknesses Identified

Unlock Insights: Goodlord's Service Feedback Report

Goodlord, rated 'Great' with 4 out of 5 on Trustpilot, has received a mix of positive and negative feedback. Users appreciate the customer service provided by representatives like Rhys, Paul, and Shajol, highlighting their helpfulness and timely responses. Many find the platform user-friendly and efficient for administrative processes, especially for first-time renters. However, several reviews criticize the system's automation and complexity, particularly regarding income verification and document submissions. Complaints also include pushy sales tactics and issues with data handling. While some users commend the clarity of information provided, others express frustration over poor communication and system failures. Overall, Goodlord's service quality seems to vary significantly, reflecting both strong support and areas needing improvement.

Source: Trustpilot Reviews of Goodlord is rated "Great" with 4 / 5 on

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Customer Feedback Analysis of Goodlord is rated "Great" with 4 / 5 on

Explore the strengths and weaknesses of Goodlord's service with our comprehensive Trustpilot feedback analysis.

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Custom Date - Dec 14, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Shajol was very helpful and easy to…

    Shajol was very helpful and easy to understand ask for him

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 15, 2025
  • Paul was very helpful and quick to find…

    Paul was very helpful and quick to find a solution.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 11, 2025
  • Patient and Informative

    Paul was super helpful and very informative.

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 07, 2025
  • Great customer service

    Great customer service - exceptional

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 28, 2025
  • Clear and very easy to use

    Clear and very easy to use. Help is there if it’s needed.

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 28, 2025
  • User friendly and easy to complete

    User friendly and easy to complete

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 20, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
20 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Goodlord is rated "Great" with 4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Property Managers, Customer Experience Managers, Real Estate Agents, Marketing Professionals, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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