User Reviews Highlight Mixed Feedback on Gojek App Services
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User Reviews Highlight Mixed Feedback on Gojek App Services

Unlock Insights: Gojek App User Feedback Analysis Report

The reviews for the Gojek app reflect a mix of satisfaction and frustration among users. While some appreciate the convenience, discounts, and functionality of the app, many others express concerns about poor customer service, app design changes, and issues related to account management. Users have reported difficulties in logging in, redeeming promotions, and unreliable driver service, including cancellations. The negative feedback highlights a growing dissatisfaction with recent updates and customer support responses. Overall, while Gojek has loyal users, the app faces significant criticism that could impact its user retention.

Source: Google Play Reviews of Gojek - Food & Transportation

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Customer Feedback Analysis of Gojek - Food & Transportation

Insightful analysis of Gojek app reviews covering service satisfaction, usability, and customer feedback trends.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • notif nya ganyala, udah diidupin dari hp dan aplikasi

    Sentiment
    • Positive
    Content
    • App Usability
    Jun 12, 2025

  • I have been using this app and I am very convenient because it offers many discounts with cheap price

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jun 12, 2025

  • Thank you so much for giving back my friend's and my cash.

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jun 12, 2025

  • selagi ada gojek hidupku akan mudah

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jun 12, 2025

  • goto jgn dijual ke grab

    Sentiment
    • Positive
    Content
    • General Satisfaction
    Jun 12, 2025

  • map penunjuk jalan sering salah dan tidak akurat. Titik untuk driver juga suka tidak akurat.

    Sentiment
    • None
    Content
    • App Reliability
    Jun 11, 2025
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Sentiment Analysis (limited preview)
17 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek - Food & Transportation based on online reviews collected from Google Play. The analysis helps Market Researchers, Product Managers, Customer Service Executives, User Experience Designers, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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