Mixed Reviews for Goibibo: Hotel, Flight & Train App
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Mixed Reviews for Goibibo: Hotel, Flight & Train App

The reviews for the 'Goibibo: Hotel, Flight & Train' app are mixed, with some users praising the app for good offers and experiences, while others criticize it for fraudulent activities, poor customer service, and lack of assistance. Users highlight issues like unexpected charges, train ticket refund problems, and misrepresentation of services. Some also mention difficulties in reaching customer support. Overall, the app's reputation is divided between positive and negative feedback, with concerns about transparency and reliability.

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  • Customer Experience Specialists
  • Travel Industry Consultants
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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • customer support is very limited through app..there has to more options or flexibility to write query ...

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    May 23, 2024

  • Worst aap ever I have seen they r here to loot your Hard earned money in the name of Cancelation

    Sentiment
    • Negative
    Content
    • Fraud Concerns
    May 23, 2024

  • my favorite booking app for hotels and flights

    Sentiment
    • Positive
    Content
    • Booking Experience
    May 23, 2024

  • Some time suddenly stops responding

    Sentiment
    • Negative
    Content
    • App Performance
    May 23, 2024

  • we need 4 rooms, but it auto limited to 3 saying cart doesn't permit

    Sentiment
    • Negative
    Content
    • Booking Experience
    May 23, 2024

  • Worst useless.... already train chat rady but goibobo not see

    Sentiment
    • Negative
    Content
    • Booking Experience
    May 23, 2024
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Goibibo: Hotel, Flight & Train based on online reviews collected from Google Play. The analysis helps Digital Marketers, Product Managers, Customer Experience Specialists, Travel Industry Consultants, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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