Mixed Customer Feedback for Glasses.com: Easy Ordering but Lens Quality and Customer Service Concerns
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Mixed Customer Feedback for Glasses.com: Easy Ordering but Lens Quality and Customer Service Concerns

Glasses.com receives mixed reviews from customers, with praise for ease of use, quality, and delivery speed, but criticism for lens quality, prescription accuracy, and customer service. Customers appreciate the online ordering process, quick delivery, and frame selection. However, some face issues with incorrect prescriptions, poor lens quality, and uncomfortable frames. Overall, the service is seen as convenient for ordering glasses online, with a range of designer frames and quality lenses, but improvements are needed in prescription accuracy and customer support.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Everything was as I expected

    Everything was as I expected. Stylish fit at a reasonable price.

    Sentiment
    • Positive
    Content
    • Product Fit and Comfort
    Apr 04, 2024
  • Excellent quality.Fast service and…

    Excellent quality.Fast service and great selection of frames best part you can virtually try them on

    Sentiment
    • Positive
    Content
    • Quality of Products
    Mar 16, 2024
  • Easy, fast and great value

    Easy to order, fast shipping and good value for price I paid.

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 10, 2024
  • Great quality and smooth delivery

    The glasses are gorgeous and perfect fit! I was aware of all the process and the delivery was smooth!

    Sentiment
    • Positive
    Content
    • Product Fit and Comfort
    Mar 09, 2024
  • Fast and Easy

    Fast, easy to order, and received early

    Sentiment
    • Positive
    Content
    • Delivery Speed
    Mar 09, 2024
  • This is the second time I’ve purchased…

    This is the second time I’ve purchased glasses and they were perfect both times. Thanks

    Sentiment
    • Positive
    Content
    • Quality of Products
    Mar 07, 2024
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Glasses.com  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Product Developers, Customer Service Trainers, Market Researchers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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