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Galgorm Resort: Luxurious Experience with Areas for Improvement

Unlock Insights: Galgorm Resort Customer Feedback Analysis

Galgorm Resort offers a luxurious experience with beautiful accommodations, excellent spa facilities, and a stunning natural setting. Guests have praised the friendly staff and the tranquility of the shepherd's huts and forest den cabins. However, some reviews noted a decline in service standards, particularly with unfriendly reception staff and issues with cleanliness in certain areas. Dining experiences have received mixed feedback, with some enjoying the food while others found it overpriced and the service slow. Overall, many guests express a strong desire to return, highlighting the relaxing atmosphere and well-designed facilities, but also noting some areas for improvement.

Source: Tripadvisor Reviews of Galgorm Resort

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Customer Feedback Analysis of Galgorm Resort

Explore our in-depth analysis of Galgorm Resort with insights on spa, dining, service & more for strategic improvements.

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Custom Date - Jun 19, 2025
Popular Phrases (limited preview)
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  • Quality time with the hubby

    Cottage was like home from home yet luxurious, great comfort in the choice of sofa and bed. Very welcoming staff throughout the complex and duration of our stay. At one with nature in thermal village complete relaxation. Looking forward to our return visit.

    Sentiment
    • Positive
    Content
    • Accommodation Quality
    May 26, 2025
  • Quality time with the hubby

    Cottage was like home from home yet luxurious, great comfort in the choice of sofa and bed. Very welcoming staff throughout the complex and duration of our stay. At one with nature in thermal village complete relaxation. Looking forward to our return visit.

    Sentiment
    • Positive
    Content
    • Accommodation Quality
    May 26, 2025
  • Amazing Experience

    Had an absolutely amazing experience. 1st time visiting the thermal village can't wait to return. Stayed over after in a deluxe room which was fantastic clean and well located looking over thermal Village. Food was excellent too. The staff where so friendly and accommodating.

    Sentiment
    • Positive
    Content
    • Spa Experience
    May 04, 2025
  • Amazing Experience

    Had an absolutely amazing experience. 1st time visiting the thermal village can't wait to return. Stayed over after in a deluxe room which was fantastic clean and well located looking over thermal Village. Food was excellent too. The staff where so friendly and accommodating.

    Sentiment
    • Positive
    Content
    • Spa Experience
    May 04, 2025
  • Amazing

    Place was absolutely amazing, stayed in the shepherds hut and it was so so worth it! Staff were absolutely so lovely and the service was amazing. There is so much to do. The spa is incredible and I can’t wait to be able to go back!

    We ended up going back and stayed in the hotel and had nothing but a good experience. The drinks and the food is a little over priced in our opinion but it’s no big deal. The staff were so friendly and so welcoming.

    Sentiment
    • Positive
    Content
    • Spa Experience
    Apr 23, 2025
  • Let your guests watch NETFLIX PLEASE!!!!

    Love it here. But why oh why do they have 2 TVs in a shepherds hut and these are conbected to some archaic hotel TV system.
    This system will only let you watch live, free TV shows. No netflix, prime or Disney÷.
    Just WHY?
    VERY FRUSTRATING in todays day and age.

    Sentiment
    • None
    Content
    • Accommodation Quality
    Apr 21, 2025
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Sentiment Analysis (limited preview)
65 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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