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    • App Developers
    • User Experience Designers
    • Customer Service Managers
    • Product Managers
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Widespread User Dissatisfaction with GA DCSS App Functionality

Unlock Insights: GA DCSS App User Feedback Analysis Report

The reviews for the GA DCSS app reveal widespread dissatisfaction among users, highlighting critical issues such as login failures, ineffective password reset processes, and inability to schedule appointments. Many users report a lack of timely updates on their child support cases and frustration with customer service, emphasizing the app's poor functionality and usability. Users express a preference for previous versions of the app or the old online portal due to issues with document uploads and navigating the interface. Overall, the app appears to be a barrier rather than a facilitator for those managing child support payments and information, necessitating significant improvements to user experience and customer support.

Source: App Store Reviews of GA DCSS

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Customer Feedback Analysis of GA DCSS

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Updated version

    This new version does not work. I can’t log in at all

    Sentiment
    • Negative
    Content
    • Login Issues
    May 21, 2025
  • Need help

    The app won’t let me book an appointment

    Sentiment
    • Negative
    Content
    • App Functionality Problems
    Jan 15, 2025
  • Longing

    This crazy how long it’s taking to download this. This is really unfair

    Sentiment
    • Negative
    Content
    • App Update Failures
    Jan 07, 2025
  • Auto Pay Option?

    If there was a auto pay option the app would be 5 star

    Sentiment
    • Positive
    Content
    • App Functionality Problems
    Jul 18, 2024
  • It does not work

    Go back to the last version before this update it worked fine now it doesn’t work at all

    Sentiment
    • Negative
    Content
    • App Update Failures
    Apr 12, 2024
  • Not so good

    The old app use to let you update your bank information. This one doesn’t

    Sentiment
    • None
    Content
    • App Functionality Problems
    Mar 13, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-77 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GA DCSS based on online reviews collected from App Store. The analysis helps App Developers, User Experience Designers, Customer Service Managers, Product Managers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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