Futonland receives consistently positive reviews for their quality products, excellent customer service, and efficient delivery process. Customers highlight the knowledgeable and helpful staff, ease of ordering, and the comfort and durability of the futons. White glove delivery service is praised for being seamless. Despite some delivery challenges faced by a few customers, Futonland stands out for its communication, promptness, and overall customer satisfaction.
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Abdul was very helpful to explain the differences in options and help me find the perfect futon for my apartment. After selecting a frame, mattress, and cover, we arranged for delivery the following week. It was delivered as expected and now I have this amazing comfortable futon!
Sentiment
Positive
Content
Customer Service
Apr 23, 2024
Excellent Inventory!
Futonland had great inventory, experienced and knowledgeable salesperson and quick turnaround time for delivery. The delivery guys were very efficient and set up my sofa/daybed in a relatively short time.Everyone from Futonland was helpful and respectful. I would definitely recommend this place!
Sentiment
Positive
Content
Overall Satisfaction
Apr 15, 2024
From the beginning with Abdul at the…
From the beginning with Abdul at the store, the service was kind and helpful and informative. Also, the delivery process with Igor over the phone and Philipe and Serge who came to deliver...was great. Everyone was kind and efficient and polite and super efficient. Thank you
Sentiment
Positive
Content
Customer Service
Apr 15, 2024
Damien answered all my questions
Damien answered all my questions. My futon was set up where I asked and there was no mess left. Only issue I had was the scheduling of my delivery with Igor. He wasn't too flexible with my work schedule...or maybe he misunderstood, but it was a long phone to schedule and I was feeling frustrated. It eventually worked out.
Sentiment
Positive
Content
Delivery Experience
Apr 11, 2024
Clearance frame with a surprise
I got a clearance model queen futon frame with the cotton and wool mattress. I love love sleeping in it and it’s comfortable for sitting. Switching between bed and couch is a bit difficult but if you’re strong that’s no issue if done right. The issues I had were the directions. They need to be rewritten because it was so confusing. We had to pull up the instructions from another futon to figure it out. Other than that I’m blown away.
Sentiment
Positive
Content
Product Quality
Apr 06, 2024
Not good
Not good, the delivery folks didn’t deliver my bed until the following Monday and I had to pay an extra $171.00. The delivery people never left a card indicating that they came to my home. Patrick, the salesman was rude and unprofessional. The delivery person chipped off a piece of wood on my bed. I will never ever order anything else from Futonland or advise my family or friends to purchase anything from them.
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