Futonland: Quality Products and Excellent Service Shine in Customer Reviews
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Futonland: Quality Products and Excellent Service Shine in Customer Reviews

Futonland receives consistently positive reviews for their quality products, excellent customer service, and efficient delivery process. Customers highlight the knowledgeable and helpful staff, ease of ordering, and the comfort and durability of the futons. White glove delivery service is praised for being seamless. Despite some delivery challenges faced by a few customers, Futonland stands out for its communication, promptness, and overall customer satisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Found the perfect futon, no hassle

    Abdul was very helpful to explain the differences in options and help me find the perfect futon for my apartment. After selecting a frame, mattress, and cover, we arranged for delivery the following week. It was delivered as expected and now I have this amazing comfortable futon!

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 23, 2024
  • Excellent Inventory!

    Futonland had great inventory, experienced and knowledgeable salesperson and quick turnaround time for delivery. The delivery guys were very efficient and set up my sofa/daybed in a relatively short time.Everyone from Futonland was helpful and respectful. I would definitely recommend this place!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 15, 2024
  • From the beginning with Abdul at the…

    From the beginning with Abdul at the store, the service was kind and helpful and informative. Also, the delivery process with Igor over the phone and Philipe and Serge who came to deliver...was great. Everyone was kind and efficient and polite and super efficient. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    Apr 15, 2024
  • Damien answered all my questions

    Damien answered all my questions. My futon was set up where I asked and there was no mess left. Only issue I had was the scheduling of my delivery with Igor. He wasn't too flexible with my work schedule...or maybe he misunderstood, but it was a long phone to schedule and I was feeling frustrated. It eventually worked out.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 11, 2024
  • Clearance frame with a surprise

    I got a clearance model queen futon frame with the cotton and wool mattress. I love love sleeping in it and it’s comfortable for sitting. Switching between bed and couch is a bit difficult but if you’re strong that’s no issue if done right. The issues I had were the directions. They need to be rewritten because it was so confusing. We had to pull up the instructions from another futon to figure it out. Other than that I’m blown away.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 06, 2024
  • Not good

    Not good, the delivery folks didn’t deliver my bed until the following Monday and I had to pay an extra $171.00. The delivery people never left a card indicating that they came to my home. Patrick, the salesman was rude and unprofessional. The delivery person chipped off a piece of wood on my bed. I will never ever order anything else from Futonland or advise my family or friends to purchase anything from them.

    Sentiment
    • Negative
    Content
    • Delivery Experience
    Apr 04, 2024
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Sentiment Analysis (of 30 reviews)
90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Futonland  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Product Development Specialists, Customer Experience Strategists, Retail Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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