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User Frustrations with Zalo App: Key Issues Identified

Unlock Insights from Zalo App User Feedback Analysis

The reviews for the Zalo app reveal significant user frustration with issues like failed account verification, inadequate customer support, and persistent connectivity problems during calls. Many users report that they struggle to receive verification codes, leading to dissatisfaction with account creation processes that involve additional charges without service. The app has been criticized for lagging performance, high data consumption, and lack of necessary features like local friend search. Additionally, users express concerns over privacy violations and a perceived lack of responsiveness to customer feedback. In summary, Zalo's performance shortcomings and problematic user experience necessitate urgent improvements to enhance user satisfaction and trust.

Source: App Store Reviews of Zalo

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Customer Feedback Analysis of Zalo

Explore key user frustrations with Zalo app - Issues like verification troubles, poor support, and connectivity highlighted.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Ko gửi mã xác nhận, tổng đài kém vl.

    Bộ phận cskh làm ăn siêu kém

    Sentiment
    • Negative
    Content
    • Poor Customer Support
    Jul 21, 2025
  • zalo khoá tk tôi ???

    chán thật sự đã gửi mail khiếu nại r vẫn k tha

    Sentiment
    • Negative
    Content
    • Poor Customer Support
    Jul 20, 2025
  • Bị mất GIF

    Tệ

    Sentiment
    • None
    Content
    • User Experience Issues
    Jul 20, 2025
  • Tìm bạn quanh đây

    Sao zalo lại bỏ chức năng tìm bạn quanh đây nhỉ?
    Đề nghị zalo xem xét khôi phục lại tìm bạn quanh đây ạ!

    Sentiment
    • Positive
    Content
    • Feature Requests
    Jul 20, 2025
  • Hạn chế quá nhiều , chi phí quá cao

    1 Sao

    Sentiment
    • Negative
    Content
    • User Experience Issues
    Jul 20, 2025
  • b

    giờ zalo làm ăn chán thật làm cho người dùng k đăng ký đc tài khoản mất 5k mà k nhận đc mã ??? quá tệ!

    Sentiment
    • Negative
    Content
    • Account Verification Issues
    Jul 20, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zalo based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Customer Service Managers, Market Analysts, Data Scientists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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